Dear LG Customer Support, Regarding LDP6797ST , Reference number : RNN250717009654 I am writing to formally express my deep dissatisfaction with the resolution provided regarding my defective LG dishwasher, which originally cost approximately $1,200. The unit failed after only five years of use—an unacceptably short lifespan for a product that was marketed and priced as a high-quality, long-lasting appliance. In addition to the purchase price, I also invested in an extended warranty through Best Buy, further increasing my total cost and demonstrating my commitment to protecting this appliance. Despite this added investment, I am now being offered only a $400 credit—an amount that neither reflects the value of the original purchase nor supports the replacement of a comparable model. I find this resolution extremely disappointing. The dishwasher I had before this LG unit lasted over 20 years. I chose LG expecting better performance and reliability, and unfortunately, that expectation has not been met. This situation has left me feeling that I would have been better off purchasing a more affordable model from another manufacturer. Instead of rewarding my investment in a premium brand, I now feel penalized for it. Going forward, I will have to seriously consider choosing the lowest-cost option from another manufacturer, simply because I cannot justify reinvesting in a product that has failed prematurely with inadequate support. This experience has eroded my trust in LG products and customer service. I strongly urge you to reconsider your decision and provide a resolution that fairly reflects the investment I made and the quality your brand promises. never trusting LG brand, regretting buying all my appliances from this brand.