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Ricardo
Customers should steer clear of the LG store and especially the LG Partner store. The prices on the Partner store are very competitive, and I understand the temptation, but there is no guarantee that you will receive your product on time, or worse (like in my case) not receive anything at all. You see, the delivery date you select during checkout is not real. Seriously, that date means nothing to LG and should therefore mean nothing to you. If you do receive your products, it will be weeks late and I suspect this is due to LG possibly deprioritizing largely discounted products sold through the partner store and factoring in other things like the distance from LG's distribution facility. LG also contracts out to a company called "RXO - Last Mile Delivery" who handles the local delivery side of the equation. So already there are too many cooks in the kitchen, which shouldn't be a problem for a large company as LG, but when something inevitably does go wrong, it leaves YOU as the customer in a difficult position be RXO can blame LG for whatever delay/problem you encounter, and LG can do the same to RXO. This is the situation that I and many, many others have encountered. Look this problem up on Reddit on then determine for yourself if this in the storefront you want to use. I would advise you to shop elsewhere: Best Buy or other big box stores. Lastly, the LG customer support team is frankly terrible. It takes for ever to get to a person and when you do reach someone, they will either straight up lie to you about the status of the order or misdirect you somewhere else who will then tell you to return to LG. For instance, I have managed to speak directly to the local RXO team in my area who has confirmed multiple times that they haven't received anything from LG, despite LG insisting that the product is there and that I should be patient and wait 24-48 hours to be reached out for scheduling. Weeks will go by and LG customer support will tell you the same thing. All this to say: In my opinion, AVOID purchasing your products from LG directly or from the Partner store.
1 week ago
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LG has a 1.1 average rating from 661 reviews