We purchased an LG refrigerator 3 years ago when we moved into our home. It has quit cooling, and I have spent days trying to get repairs. I told them I have medication that needs to be refrigerated and right now we're having to keep it on ice in an ice chest. They told me if I found someone to repair it they would send a letter of authorization for them to work on it. "I" had to do all the foot work, had a hard time finding anyone that would work on LG because of their customer service. I did finally find someone, turned in his info to LG, and LG said they had sent them an email. Flat out lie. I reached out to the repairman and they had received no communication from LG, and said have LG send them a text instead. I called LG back, ask them to text the repair guy. LG actually put me on hold and led me to believe that he had sent the repairman a text. He received NO text. The repairman has the parts and is willing to come out immediately, but LG will not let him! Yesterday I get a call from a different repairman, he is frustrated with LG, but that is who they have selected to come work on my refrigerator, 5 days from now. I do not know if he will even have the parts or if that will be another week or two week wait. You better believe if I have a choice I will not buy another LG product.