I am from Ujjain and am having really bad experience with LG customer care team. One of the parts of my washing machine had been damaged by rat almost a month back now and lg people are taking the matter too lightly. The machine details on website mentions about rat away feature but obviously it was not there in my washing machine. The part has been ordered but they don't know how long it is going to take. Manager, Mr. Rajendra Choudhary, is always away or not in the office. LG products may be good but their after sales service is really very frustrating and annoying.