LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 661 Reviews

2 %

of reviewers recommend LG

Company Reviews

Questions

Metrics

1.1

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0844 847 5454

Email:

info@lg.com

Write Your review

Tell us how LG made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Supreme Assets Recovery AT G Mail .com

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON’T BOTHER JOINING ANYTHING WITH LG! They don’t take care of their customers who have paid good money for brand new defective appliances. They would rather spend 5x more than the appliance is worth trying to get someone to repair a BRAND NEW APPLIANCE! I have been trying since NOVEMBER to get my BRAND NEW DEFECTIVE MICROWAVE replaced. They have sent repair guys out 4 times and ordered the wrong parts 3 times. The repair guys have scheduled then canceled MULTIPLE TIMES, again today. They were supposed to come today and I just got ANOTHER message that they won’t be here. LG has spent FAR more trying to stick to their “process” (their “President’s Ambassador’s words), than it would have cost to just replace their defective product. Too bad LG’s business model doesn’t include taking care of their defective products. The appliance is so new that they can’t even get the right parts! Not a happy customer. Do not recommend.”

Helpful Report

Posted 3 months ago

“After initially depositing $97,000 into my account and growing it to $510,000.00 in a short period, withdrawing the funds turned into an incredibly difficult and frustrating experience. I was devastated by the situation. Fortunately, a friend introduced me to the team at Linda Caro Recovery, who came to my aid with their effective strategies. They guided me through every step of the process, ensuring I recovered every penny that was rightfully mine. If you're facing similar issues, you can contact them: Email: linda_carol_9431_(@)_gmail._com WhatsApp: +1 (270) 244-1490.”

Helpful Report

Posted 3 months ago

“Beware of LG Products: A Cautionary Tale I am writing this review as a warning to potential buyers: avoid LG products at all costs. Despite facing multiple lawsuits, LG continues to sell faulty products, prioritising profits over customer satisfaction. Our experience with LG's "Knock Knock" fridge has been a nightmare. Within two months, we needed a service repair, and just over three years later, the compressor collapsed. LG claims a 20-year lifespan for their products, and our fridge even features a 10-year linear compressor warranty. However, when we contacted them, they blamed us for the issue, citing insufficient gap around the fridge. Here are some key facts: We didn't install the fridge; their supplier did. We maintained adequate gap around the fridge, which LG acknowledges. Their marketing materials consistently show fridges with no gaps around them. I have filed a case with the Australian Competition and Consumer Commission (ACCC), which is investigating LG once again. Avoid LG and choose Samsung instead”

Helpful Report

Posted 3 months ago

“I purchased a refrigerator from HOME DEPOT and in only 1 day of having the refrigerator it messed up! The fridge started making a loud vibrating noise. Home Depot did not want to take responsibility for any issues because warranty was not purchased through them. Smh! The I contacted LG, had to chat with a robot chat for like an hour! Then I was finally able to speak to someone, and for that person to only tell me that someone could come and service the fridge but to keep in mind that I may be charged for the services if it was not a manufactured issue. At this point, I said no thank you. I was not going to pay LG a penny more- when clearly the fridge doesn’t work properly and it was purchased less than 30 days! Never again. This is ridiculous.”

Helpful Report

Posted 3 months ago

“I have never encountered customer service as terrible as this! I've been misled, abruptly disconnected, and transferred to incorrect departments multiple times. I've opened cases without any follow-up, escalated issues to "corporate," and still received no response. This entire ordeal began with a refrigerator repair and a flat rate purchase agreement. After 5 or 6 repair visits with incorrect information, I was eventually informed that the unit was beyond repair—only after I expressed my frustration. After the third repair, I was assured that the refrigerator was functioning properly, so I bought groceries. However, after returning from vacation (which coincided with the Thanksgiving holiday), I discovered that all the food had spoiled! The call center representatives are completely incompetent and seem to have no understanding of their departments, simply reading from a script without addressing the actual issues. I have ALL products in my home and have began the process of removing them. I will never purchase another LG product and will go out of my way too make sure everyone I know does the same.”

Helpful Report

Posted 3 months ago

“I paid $2000 washer dryer combo until on July, 2022 and less three years I’m paying close to $500 dollars to fix DHE error. I wouldn’t recommend this product. My whirlpool stackable lasted 10 years without issue before it was replaced with nice looking but poor quality machine.”

Helpful Report

Posted 3 months ago

“I doubt that LG really cares that their Microwave LMC1575ST is a lemon. It rattles so loudly with use after just a couple of months. We lived with it and then found out it was out of warranty. Our loss. I would not recommend this product. Other reviews also note the rattling of this microwave.”

Helpful Report

Posted 3 months ago

“Same thing the last I said their customer service is the worst that I have ever dealt with in my life they will waste whatever you got left in life trying to get through to somebody for a simple diagnosis!”

Helpful Report

Posted 3 months ago

“Service is terrible! I ordered a $2200 tv from http://LG.com in November (OLED77C4PUA.AUS), and it was delivered a month late with no way to get updates on my order status. When I ordered the tv, it came with free delivery, and installation including a free wall mount (which never arrived) when I called LG customer support they said they would send me the wall mount, but two days later I received a text saying that I needed to purchase the wall mount, so back to customer support. They claimed I failed to check the box on my order for the wall mount (there was no check box, the service and mount were a promotional bundle) and refused to make things right, so I said I wanted to return the tv, and they had the audacity to tell me I was beyond the 14 day return policy (I’d only had the unit for a few days). Eventually they accepted the return, but this has to be the worst experience I’ve ever had with a purchase!”

Helpful Report

Posted 3 months ago

“Pls stay away from them, they offer the worst service possible. Their customers service is pathetic. Buy somewhere else.”

Helpful Report

Posted 3 months ago

“Lg give you 10 years warranty but won't fix your dishwasher after 2 years garbage don't buy it”

Helpful Report

Posted 3 months ago

“Horrible process to pursue repair service!”

Helpful Report

Posted 3 months ago

“Worst customer service ever in my life. I called for service for my 7 month old Range because 2burners would go on at the same time when I only turned on one. I called multiple times and finally got to speak to a live person that told me to pull out the range and unplug it to try to reset it myself. What? I want a service person to come I am not going to pull out my range to unplug it. So after calling again multiple times trying to get service I received text messages asking if everything was fixed when I never had an appointment with a Person come to fix it. I called the store and they helped me by called the service department of LG. So after about a month and a half finally got An appointment and the stove was fixed Just by replacing a couple of plugs. I will never ever buy another LG product Ever.”

Helpful Report

Posted 3 months ago

“I have to pay a repair service fee for a faulty manufacturing error, not a customer error. When playing a streaming service, the TV will freeze and then say that it is not connected to Wifi. Yet, when I go into the settings, it says that it is not only connected to the Wifi but that the Wifi is connected to the internet. I went on LG's website and followed each "solution" customers have apparently been able to use to fix the problem and it didn't work. Turns out, it is a hardware issue that requires me to have to pay someone to fix my TV. How is it that I have to pay for something that has nothing to do with someone I did, but everything to do with the company. I asked her this question very frustratedly and she then told me it was my fault for having to pay for the repair. I told her I was done talking to her and to hang up so that I could do the customer service review, which the automated robot told me would be there after the call was finished. However, she then put me on hold so I couldn't rate her, so this is my rating. She was absolutely unprofessional and the issue I have still remains unresolved. It is unacceptable for a customer to pay for an issue that is a fault on the company. I hope no one ever buys from this company or be prepared to have to pay for something you didn't contribute to.”

Helpful Report

Posted 3 months ago

“My washing machine started rusting within about 3years. A M sure the hinges will rust out any time. Of course it is off Warrenty and cand almost buy a new one for the price of a fix. Also bought a range. The temp does not stay consistent. Either won’t cook thru or burns. It is less than 2 years. Had who the recommended come. They charged me over 400 to fix it. Problem it was not fixed. Will never buy another lg product.”

Helpful Report

Posted 3 months ago

“Poor customer service! I requested to replace a part through email—Encompass. The part is not currently available in the inventory, and Vanessa asked me to "research a part." I shouldn't be doing that. Your company should research the part and recommend an alternative/substitute part that I can use.”

Helpful Report

Posted 3 months ago

“Terrible Service and Support from LG I purchased an LG washing machine expecting high quality and reliable service, but my experience has been incredibly frustrating. The machine stopped working, and I reached out to LG for repair. The technician initially came and confirmed it needed repair, but since then, the service has been an absolute nightmare. I have lodged a complaint and made countless follow-up calls, but LG’s customer support has been completely unresponsive. They keep making excuses, rescheduling appointments, and failing to show up. Despite their promises to resolve the issue, no technician has come to fix the machine. This level of service is unacceptable for a brand like LG. They have wasted my time and energy, and I regret purchasing their product. I cannot recommend LG washing machines or their service to anyone. Think twice before buying LG products—they might just leave you hanging when you need support the most!”

Helpful Report

Posted 3 months ago

“I bought an LG washer/dryer set less than 3 years ago. In that time, I have had THREE service calls on the washer. All the service techs have told me it's a common problem, the drain pump fails. The tech who came this time said it's not worth fixing. A washer that is less than three years old. Today I bought a Speed Queen washer. Much better quality so everyone says. I will never buy another LG product. Very disappointed in the poor quality.”

Helpful Report

Posted 3 months ago

“Horrendous TVs - they forget the wifi and then will not reconnect. Repeated problem and LG unable to solve. Always bought Samsung before and will soon return. LG really need to diagnose their recurring wifi issues - the picture quality, voice activation and everything else is irrelevant when the wifi never works. Shambles.”

Helpful Report

Posted 3 months ago

“I ordered a TV through LG directly. It was supposed to arrive within a week via FedEx but that is not what happened. I was unable to use the fedEx tracking number as it said it was awaiting pickup from the vendor and when I called LG they said that FedEx had already picked it up. I have spent numerous hours over 7 phone calls to try and get a resolution from LG and get the run around each time. At this point it has been over a month and I still have no TV and no resolution. This is the worst customer service I have ever received and there is no transparency or update from the support side as to what is actually going on.”

Helpful Report

Posted 4 months ago

LG is rated 1.1 based on 661 reviews