LG Reviews

Name: LG
Rating: 1.18

1.2 Rating 252 Reviews

4 %

of reviewers recommend LG

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Metrics

1.2

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

0844 847 5454

Email:

info@lg.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you same number that could charge your number ✍️ ,9104269490 ... Amazingly, LG also rejected my negative review of LG Customer ... I called LG customer number 8637275217 service and ...”

Helpful Report

Posted 1 month ago

“We purchased a stainless kitchen suite and couldn't be happier with LG. Dishwasher is super quiet. Fridge and freezer are great. Quiet ice maker makes plenty of ice. Oven has air fry, bake and convection. Stove top has turbo burner. Microwave is easy to program and has a light and built in vent. Thank you for making a great product.”

Helpful Report

Posted 4 months ago

“TV is working great. Why wouldn't you give the customers the right remote control. The magic controller. I got the tv home set out up as far as I could go. So now I have to buy your magic remote controller. My husband loves the picture so no returning lt. I will buy roku and put it on the tv. I'm sure your company makes enough money to cover the costs of the controller. Please start putting the right controller in for the families so when they get home they can set the tv up the right way the first time. I was very disappointed. All I needed was the mic and google button but that's on the magic remote that doesn't come with the tv.”

Helpful Report

Posted 4 months ago

“Service and/or warranty service is absolutely horrible. If I had been diligent and read customer reviews, I would have NOT purchased an LG.”

Helpful Report

Posted 5 months ago

“Icemaker in my 5 month old LG refrigerator started leaking leaving the ice stuck together in a block. Tried to request a repair online and it was a loop from sign in to another screen telling me I had to aggregate all my accounts even though I only have 1 account. Went into chat with an agent with a foreign name. Tried 3 times to tell him my icemaker is leaking and 3 times he ce back with something totally unrelated- frost on my unit, ice maker upside down, some other nonsense. I gave up. Utterly unacceptable. Will never buy LG again.”

Helpful Report

Posted 6 months ago

“Amazing service, very quick in answering calls/emails. A simple thing with my LG speaker not working properly which I put off for months. I sent them an email on the Saturday they sent me an email on a Sunday with ways to fix it all sorted and fixed. Very happy will definitely stick with LG.”

Helpful Report

Posted 2 years ago

“Bast product in company”

Helpful Report

Posted 4 years ago

“Quick delivery of my product, with a text informing me of the time slot allocated, very satisfactory and pleased with their quick professional service.”

Helpful Report

Posted 6 years ago

“Had a few LG products over the years and am reasonably satisfied. Much better than e.g. Samsung. Currently have an LG OLED TV that is awesome. A few minor issues such as my first BD drive only lasting about a year with little or no use takes it down to 4 stars.”

Helpful Report

Posted 3 years ago

“LG washer/dryer only a few months old stopped emptying displaying OE code. Did all the troubleshooting but still didnt work. Believe that the cause is a faulty pump. LG unable to send an engineer for 12 days. A local authorised LG repair man advised me that he was unable to obtain a replacement pump, and in any event was unable to assist because instruction to repair had to come from LG. If he touched the machine it would invalidate the guarantee. So i am forced to wait the 12 days and fear that when the LG engineer comes, he will tell me there is a long wait to supply a replacement pump “because my machine is such a new model”. An absolute disaster for me and my family of 5. I find it incredible that LG are so slow in attending and will be gutted if there is a further delay to provide the spare part. Worst of all The LG help line people are totally uncooperative and tell me that they do not have a complaints department. I find that difficult to believe!!!!”

Helpful Report

Posted 3 years ago

“They didn't really... I bought the LG G4 phone and it has so many issues I stopped counting. It shuts off by itself, loses the network constantly, lags, gets stuck and what not. Not a very good phone, I'm afraid.”

Helpful Report

Posted 7 years ago

“Attempting to access wash options like soak and presoak is an existential nightmare. Documentation literally says “Select the desired option after selecting the desired cycle and settings”. Really? Why can’t you give me the actual navigation path for my desired option instead of making me invoke the endlessly irritation hunt-and-peck method? After which I STILL could not find the “presoak” option. Will never buy another LG appliance.”

Helpful Report

Posted 2 weeks ago

“I just had a new LG side by side refrigerator delivered, I plugged it in and proceeded Togo through the user manual, there seems to be two different models of this side by side refrigerator but the manual only shows one models temp setting and no information for the other, (the one I purchased) I have tried looking online and get nothing, frustrating.”

Helpful Report

Posted 1 month ago

“It's a shame my 50 inch LG TV finally kicked the bucket I decided to buy myself a 70 inch my wife loves the picture so much then we decided to go with LG again I did however personally replace the LED strips in our old 50 inch so we put it in the bedroom I want to register the product which only gives you 10 days to do so and I read down in the bottom arbitration notice there is no way I was going to keep it TV that had to make me go through arbitration to get it fixed however since I did buy this TV and it came with a two year warranty rather than one I decided to double check with Costco to see if they're the ones that will fix it over LG I did let the person know their phone call was also being recorded so he was very careful with his words after an hour talking to supervisors he told me they will call me back can they get 4 hours later unfortunately it wasn't news I wanted to hear their agreement with TV manufacturers for the extra year warranty is through LD end unfortunately if there was a problem I would need to go through their arbitration this supervisor from Costco was fantastic to me to try the TV out for 60 days but me sure if I didn't want it I brought it back within 90 today's He recommended some other TV brands Samsung was a very popular model with great sound quality and if I'm not satisfied with my LG TV to offset the cost they're going to send me $100 Costco gift card and I can keep it even if I decide to keep the LG TV Booooooo and shame on you LG I have no idea you are in this much hot water with your refrigerators and you're class action lawsuit unfortunately because of this you just lost yaaaaaa Costco you have a loyal customer for life I would mention the supervisor's name but I definitely don't want them getting in trouble And I will be honest LG is only getting two stars because of my previous experience with my 50 inch TV Never mind after talking to LG's customer service they're getting one star”

Helpful Report

Posted 1 month ago

“Terrible customer service. Bought a $3,000 fridge a couple of months ago. Freezer top drawer not opening. Called customer service, waited one hour to talk to a live person. Was told « no representative available, will call you within 24 hours ». Unbelievable . Impossible to talk to customer service for support. Don’t buy LG”

Helpful Report

Posted 2 months ago

“So just felt I should let people know we bought a lg gas stove and it’s still under warranty, but they won’t replace the knobs on the stove say it’s a cosmetic issue not warranty? So don’t clean your knobs the lettering wears off which I feel is a steer concern you don’t know high med low I will never purchase another LG product in my life if this is how they treat people. Ohh forgot to mention they offered me 30% off for me to purchase five new knobs at I believe $65 per knob, so parts are over priced as well good by LG!”

Helpful Report

Posted 4 months ago

“This is the worst company trading to date !! Use at your peril …. I will never buy another LG product EVER !!!!! Customer service is beyond a joke!!! Products to not last and their warranty’s means absolute Jack !!! DO NOT BUY FROM LG ……”

Helpful Report

Posted 10 months ago

“Sold me 2 tvs,one does not even turn on. They want to repair it,I don't want a repair it's a new TV! I will be filing a lawsuit against this fraudulent company.”

Helpful Report

Posted 1 day ago

“First, I could not understand the agent. I had to ask her to speak slowly and clearly. Second, she had trouble understanding what I described as the problem. I had to do that several times.. We had to unplug the washer turn off the breaker wait turn it back on and try it again. Everything was fine but when we asked why this happened she kept asking us if we had a glitch. We said we didn’t know if we had a glitch that’s what we were trying to find out from her. then when my husband asked if someone could check this out because the washer is not a year old yet she said we would have to pay to have somebody look at it since the problem was resolved. When he said OK, how much will that cost she said I cannot tell you. It just seems like we hit a lot of walls in this interaction with the LG agent. When we hung up, we were happy to have the problem resolved, which seemed to be that the controls had frozen up. But we didn’t feel satisfied with our interaction and didn’t feel very good about LG. In fact, I remarked that I didn’t think I would do business with LG ever again. Do they care? I really doubt it.”

Helpful Report

Posted 2 days ago

“Atrocious customer service! LG’s warranty and extended warranty mean NOTHING. I feel ripped of and traumatised after dealing with their customer service. It is unbelievable!”

Helpful Report

Posted 2 days ago

LG is rated 1.2 based on 252 reviews