LG Reviews

Name: LG
Rating: 1.18

1.2 Rating 259 Reviews

4 %

of reviewers recommend LG

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Metrics

1.2

Based on 259 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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Anonymous // 01/01/2019

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“LG Corp / Washtower machinr and Assurant Warranty is useless”

Helpful Report

Posted 2 weeks ago

“I bought this product in 2020, that's 4 years ago. I paid top dollar (approx $800). It stopped fucntioning for no reason, today I had it looked at, and was told repairs were going to cost $500. Before this dryer, I had purchased a used Samsung for $250 which lasted us 10 years. I wanted to get another one just like it because of its reliability, but wife convinced me to purchase this LG dryer to save $100. I will never by an LG product, ever again. I am making this assessment of your company based on the poor quality of said brand new item, compared to the quality of a used item (your competitor). I feel like we were robbed. Sincerely, Disgruntled and lost customer.”

Helpful Report

Posted 2 weeks ago

“I bought a Refrigerator 2021 and stopped working May 24. I called LG pay by me. He was not sure if was the panel..or compressor so to fix $250 panels and $450 compressor plus labor and he would not warranties that it would work.🤐I can’t not believe this happened to me.. So sad . 3 years Refrigerator. They should return our money!!!💰”

Helpful Report

Posted 2 weeks ago

“Do not buy an LG washer unless you want your cloth to come out dirtier. I bought an LG washer on June 2021 and my white come full of stains. i do the recommended wash for the washer every month and still my white come out dirtier.”

Helpful Report

Posted 2 weeks ago

“LG can't deploy technicians in one month time but keeps calling customers and keeps sending emails and messages to show they are working on their desks, not in the field. After waiting for more than a month I had to call the local service technicians who arrived and serviced two of my LG split air conditioners within 8 hours time. Call numbers: RNP240406068537 dated: 06.04.2024 and RNP240408012594 dated: 08.04.2024.”

Helpful Report

Posted 2 weeks ago

“Had a lg refrigerator, it stopped working so we called their repair department they said they would fix everything for $647 and if could not no charge. Tech came, he could not fix. This was 7weeks ago and after no less than 20 texts calls fb messages they still have not refunded. I get texts from an AI chat bot Tyeshia saying the presidential liaison team Is working on it. They charged card within 5 minutes of giving it but a refund takes over 7 weeks. They are crooks.. repair service is a scam.. beware they knew what year the refrigerator was and that could not be fixed but still gladly took my money. BBB. fb. Insta all will be contacted regarding LG’s fraudulent ways.. oh and Tyeshia chat bit stop sending me coupons for LG I will never buy again”

Helpful Report

Posted 3 weeks ago

“Attempting to access wash options like soak and presoak is an existential nightmare. Documentation literally says “Select the desired option after selecting the desired cycle and settings”. Really? Why can’t you give me the actual navigation path for my desired option instead of making me invoke the endlessly irritation hunt-and-peck method? After which I STILL could not find the “presoak” option. Will never buy another LG appliance.”

Helpful Report

Posted 3 weeks ago

“471 ltr ka fridge 2021 mei purchase Kiya tha...tb se 2 baar compressor change ho chuka hai.anhi bhi guarantee nhi hai ki aur kitni baar bdlega.yani 10 saal guarantee hai..bss uske baad dosra fridge Lena pd skta hai.yani 70 k ka fridge bss 10 saal ke liye.ska mtlb l.g ka compressor bahut poor quality ka hota hai”

Helpful Report

Posted 3 weeks ago

“I bought New LG refrigerator in December 2023. It’s stopped cooling in beginning of April 2024, technician came to fix 3 times already still not working. Almost a month without fridge. Plenty of food wasted. Very frustrating. Extremely unhappy experience. I don’t know how long it would take to fix it. I requested LG to replace it with new one but no luck. Really bad service”

Helpful Report

Posted 3 weeks ago

“Just had a Life is Good service guy come out. By far the most terrible person I have ever encountered. Rude, obnoxious, and overall terrible. Have bought LG products for many years. Never again will I buy their products.”

Helpful Report

Posted 3 weeks ago

“LG washing machine very bad product machine time not good”

Helpful Report

Posted 3 weeks ago

“My icemaker has not been working properly since I bought this LG built-in refrigerator in October 2022. Finally, I decided to call for service. This is a joke! There is no service unless you go through lot of steps -like unplugging your refrigerator for 24 hours. I was instructed to put the frozen things in a cooler. These people are worthless. I am so sorry that I bought the refrigerator (for $11,000+). I had a kitchen aid refrigerator for 12 years before and never had a problem. If you buy an LG refrigerator, you will regret it.”

Helpful Report

Posted 4 weeks ago

“ABSOLUTELY THE WORST CUSTOMER SERVICE WE HAVE EVER ENCOUNTERED. LG TV OLED 65 INCH. COST OVER $2100. ON HOLD FOR OVER 1 HR REP NEVER CAME BACK WHEN WE ASKED FOR A SUPERVISOR. A DEFECT IN THE TV PANEL. TV IS 2 YEARS OLD AND WAS TOLD WE HAVE A 5 YEAR WARRANTY DUE TO LG'S TV PANEL DEFECT. LG CUSTOMER SERVICE STATES IT IS 1 YEAR WHILE ON LINE STATES 5 YEARS. HORRENDOUS COMPANY !!! WE WILL NEVER EVER PURCHASE AN LG PRODUCT EVER AGAIN !!!”

Helpful Report

Posted 1 month ago

“I will not even give one,by the time I am writing this review I am without a refrigerator for more than 2 weeks now. Their Tag line is LG(Life is Good).in my life they made it as Life is Unfortunate,distressing and regretable.I really regret as to why after months of exploring as to on which company product do I need to invest my hard earned money,the company breaks my trust.There was some power fluctuation in my community and my refridgerator's not one but all the parts have failed Compressor,2 evaporators and condenser all at the same time unbelievable.When I call Customer service they say they cannot ship the product overnight as it is not their policy and the product has to be shipped from out of state. I have a small kid who takes food therapy and it has been so frustrating as to manage this situatuion.I will never ever buy nor recommend anybody to buy any LG product.Life is bad and sad.”

Helpful Report

Posted 1 month ago

“Horrible customer service... don't buy any of there products”

Helpful Report

Posted 1 month ago

“I purchased an LG refrigerator for our brand new home. When we went to install it and use it, the refrigerator was malfunctioning, there were multiple issues with it Water dispenser not working Ice machine not working Temperatures all incorrect When we would restart the refrigerator within 2 hours it had an error code and was back to factory settings I have a baby at home and cannot use our brand new refrigerator We called in 4/6 and as of today 4/24 it is still not fixed. I cannot get anyone on the phone to properly help me with LG, they third party out the repairs and while that company is nice, they’ve been useless, they’ve rescheduled coming a few times and now they are on their third time coming because they haven’t been able to properly fix it / have the correct parts etc . I cannot feed my family properly this is not only hurting my family but now costing us more money eating out and getting food every day bc I can’t store milk, meat or anything that will go back in our fridge and the freezer does not work properly either so I can’t use that. The hardship this situation is creating is taking a toll on my family and LG has been horrible in responding and accommodating.”

Helpful Report

Posted 1 month ago

“Terrible customer service. I wasn’t willing to waste any more time dealing with them . Decided to put my 5 month old LG washer to the curb and take the loss.”

Helpful Report

Posted 1 month ago

“French door fridge manufacture date ten years ago has lost its coolant. No fix. No coverage. Model LFX25974ST /04. Bought at Menard’s. Trying to contact customer service through registering was impossible for me.”

Helpful Report

Posted 1 month ago

“LG is worst service provider. I have register a request for AC service on 7th of April, but till today no one is visited. Their SLA is of 2 days, but its 3rd week now. I will never purchase LG product now on and also will not recommend to others as well.”

Helpful Report

Posted 1 month ago

“Terrible customer care. My fridge got repair for the past four days. The service person didn't come yet. No phone number to contact directly. No wqy to reach lg.”

Helpful Report

Posted 1 month ago

LG is rated 1.2 based on 259 reviews