LG Reviews

Name: LG
Rating: 1.18

1.2 Rating 259 Reviews

4 %

of reviewers recommend LG

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1.2

Based on 259 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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Russell Harvey

Mari Duque

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you same number that could charge your number ✍️ ,9104269490 ... Amazingly, LG also rejected my negative review of LG Customer ... I called LG customer number 8637275217 service and”

Helpful Report

Posted 1 month ago

“Fridge I bought 4months ago already spoiled very unreliable brand …. Not even up to 5months a new fridge i bought at 130k you people think we are digging up money or plucking from trees a big dissappintment”

Helpful Report

Posted 1 month ago

“Third classservice”

Helpful Report

Posted 1 month ago

“My wife and I called the customer service line and received horrible service. After our refrigerator began leaking water we found that it stopped cooling and called the customer service line immediately. Unfortunately, they were only able to get us an appointment over a week later. We had to purchase two coolers and we are now trying to salvage what food we can from the now dead refrigerator. We tried to make an urgent request for someone to come and fix it but they only made our appointment a few days sooner, still over a week. We've lost hundreds in food with this economy, and more with trying to salvage what we had through constantly buying ice but are now left with buying food day to day for our family. It's disappointing that a refrigerator is not priority for this LG global company. It's not like we're waiting on a small appliance; a refrigerator is huge, especially in a family with a budget. No one deserves to wait on a crucial piece of equipment when their family depends on it for their livelihood. Although we served over 20 years in the military and don't try to use discounts, we still deserve to be treated with respect like everything should. This is one of the worst experiences we've encountered and we've been through several natural disasters.”

Helpful Report

Posted 1 month ago

“When you same number that could charge your number ✍️ ,9104269490 ... Amazingly, LG also rejected my negative review of LG Customer ... I called LG customer number 8637275217 service and ...”

Helpful Report

Posted 1 month ago

“Purchased an LG French door fridge in July 2023. Model LMXS28626S. The door ice maker freezes up and builds up ice on left side then stops making ice. We have had and LG technician here twice who could not fix it, so he claimed I was verbally abusive to him. LG will no longer provide service. I have had contract outside techs in the amount of $412 so far to try and repair the fridge and them reimburse me. We have 5 service calls and the issue is still not fixed. Worst customer service ever! unanswered calls, no contact, canceled service appointments. Presidential Liaison Department is inaccessible. DO NOT BUY LG AN LG FRIDGE. This is the first time we have written a review. We have many high end rental properties and many appliances, never had such a hard time getting something fixed. We are taking this to the next level with the Attorney General and settle this in court. We are done with LG forever!”

Helpful Report

Posted 1 month ago

“"Disappointed with my double door refrigerator purchase from LG. This product has broken down at least 6-7 times and compressor has been replaced twice in last 3 years. Horrible poor quality and unreliable performance. Would not recommend to anyone looking for a reliable product. #disappointed #faultyproduct"”

Helpful Report

Posted 1 month ago

“Dealing with LG trying to get warranty work completed is a nightmare. The refrigerator compressors are bad, they are to replace them if they go out. Sounds easy right, nope, you call customer service they do everything possible to try and not give you the parts needed for your repairman. They also don’t cover cost to repairman or the cost of items lost by this faulty part. Never again will I buy anything made by LG. Total junk and getting repairs are worse. By anything else you will be better off.”

Helpful Report

Posted 1 month ago

“My parents have been without a refrigerator for two months because of incompetence of the service department at LG. I have offered to buy them a new quality replacement but of course they are old school and hard headed and keep believing in their warranty and that LG will come through. Bottom line is an elderly couple on a budget or anyone should not have to deal with negligence from a manufacturer when their products are under warranty. My advice stay away from LG products.”

Helpful Report

Posted 1 month ago

“Very bad experience after 24 no one come for installation after After 24 hour executive call me and said after 48 hours they contact me”

Helpful Report

Posted 1 month ago

“Good Lord I don’t know what kind of boneheaded cavemen at LG okayed the production of the stainless dishwasher model no. LDFC2423V. Of course it’s the less expensive option but I mean throwing gang signs at the dishwasher shouldn’t be necessary. The control panel requires you to simultaneously touch two buttons (labels) at the same time in order to even start the damn thing. Not user friendly at all. You have to either press the two buttons before it lets you start a cycle or it doesn’t sense your finger trying to turn it on. But when you walk by or lean on the counter to grab a bowl or glass, the whole damn thing will turn on or off due to my thigh brushing against it. Honestly my genitalia has powered on or cancelled a cycle more than my fingers have deliberately tried to do the same. I had to walk our house sitter through a 7 minute FT tutorial on how to start the dishwasher when we were out for the week. Describing the start process was like trying to summon a demon from the 1700s to start this damn dishwasher. If it’s not the buttons and start up process, it’s the clicking sound the door makes when it shuts. Very loud high pitched click which is very off putting especially early in morning. Also. Don’t even get me started on the LG range. The stove top is straight up unsafe. The burners turn on way too easily. They have turned on without our knowledge many times because the safety feature which requires user to press dial before turning is not sufficient or strong enough so burners turn on easily if there is a negligent amount of pressure applied to a dial even in passing or turning on the vent above. If a body part brushes one of the dials, the burner turns on most of the time and has burned objects near stove top. Terrible appliances. Not user friendly and frankly unsafe. Would not recommend.”

Helpful Report

Posted 1 month ago

“Horrible stove little bit of water hard to clean I us the correct products terrible to clean n when u use the self clean the whole top of stove gets extremely hot old one never did this terrible product don't buy this stove a nightmare”

Helpful Report

Posted 1 month ago

“Fraudulent customer service department charged my card 647 to repair refrigerator. They did not repair we had to buy a new one. When you same number that could charge your credit card immediately now it takes 4-6 weeks for a refund IF it is approved by upper management. Crooks .. they have what they call a presidential Liaison to respond that is a Robot that is offensive and offers you coupons and asks you to rate your experience. Ridiculous say far away from any lg repair that says they will fix everything if you pay $647”

Helpful Report

Posted 1 month ago

“Worst customer service from LG.”

Helpful Report

Posted 1 month ago

“God Help me i want to throw this piece of metal LG sent me at their customer service department! I ordered a washer dryer stacking kit NOVEMBER 2023, paid for expedited shipping, got it 11-12 days later (expedited???) and IT WAS MISSING 1 OF IT'S 3 PIECES - it's useless to me. I've been trying for 4 months (today is March 30 2024!) to get a replacement of just that missing piece or a refund. WHen I call they blah blah blah and tell me to call back in "3 to 4 days" and I've been doing this by phone , email and text for MONTHS. They have basically said FEDEX lost that piece and TOO BAD, SO SAD we aren't going to do anything because now it's been 4 months and we closed your order but forgot to file a claim with FEDEX in time and they denied it. NEVER EVER EVER order from LG.com. It came late, was delivered missing pieces, the company doesn't give a $H!t and strung me along for MONTHS without absolutely no help at all.”

Helpful Report

Posted 1 month ago

“I strongly recommend not purchasing LG brand appliances. In 2019, we purchased a LG brand microwave (model LMV1831BD), dishwasher (model LDT7808BD), refrigerator (model LMXS28626D), dual oven/range (model LTE4815BD). The display for the microwave did not work upon installation and the numbers flash. A year later, the display for the dishwasher started to flash. In 2023, two burners stopped working. One was the middle back the other was a front burner with three coils. Recently our refrigerator/freezer stopped cooling. I’ve spent countless hours, and money, on what should not be broken in the first place. Appliances used to last 20+ years. I cannot stress enough how disappointing and frustrating it is to spend so much money on appliances, only to have them all fail within 5 years of purchase. DO NOT PURCHASE LG BRAND APPLIANCES!!!”

Helpful Report

Posted 1 month ago

“As I was going g through my Facebook memories of 4 years ago I was reminded how LG stoke my money due to a defective TV I bought just after Christmas 2019, which went whitescreen 2 months later. Long story short, they accused us of "amaging the tv" and did not replace or refund tv. I made a promise to NEVER buy nor encourage anyone to buy LG. I've bought new household appliances since then including refrigerator and stove, all NOT LG.”

Helpful Report

Posted 1 month ago

“I just had a new LG side by side refrigerator delivered, I plugged it in and proceeded Togo through the user manual, there seems to be two different models of this side by side refrigerator but the manual only shows one models temp setting and no information for the other, (the one I purchased) I have tried looking online and get nothing, frustrating.”

Helpful Report

Posted 1 month ago

“If you are considering buying LG appliances I would strongly suggest against it. This has been my experience dealing with this company. I purchased a range, microwave, dishwasher, and fridge in March 2023 in January 2024 my oven stopped working. The code for the malfunction was F9 which means it’s the igniter, thermostat or circuit board. With it most commonly being the igniter. I know what the wait and stress of waiting for them to send out a repair guy would be so I replaced the igniter. A little tidbit about the igniter a LG igniter is $234 or you can buy one for $55 and just put it on the existing bracket it is the same igniter. So I replaced the igniter. It wasn’t the igniter, so I call LG to begin the process of getting it fixed. Since it was not very old and shouldn’t having problems already I wanted them to replace it. Because I’m obviously a unsatisfied customer with the appliance not even lasting a year. They wouldn’t, they say they need a chance to fix it first. So I say okay when is my appointment. They couldn’t give me one right then I had to wait till they put in a work order with their available repair shops. So they call me the next day and tell me 3 weeks but can’t tell you the time of the appointment till the day before the appointment. Finally the day comes it’s going to get fixed. I can cook in my oven again. Nope the repair guy comes with just an igniter pulls my brand new igniter out and tells me your igniter is cracked. In my head I’m fuming and laughing. I can’t say anything because if they know you replaced it they would void your warranty. So I let him put another brand new igniter in and guess what low and behold. That’s not the problem. So now it’s going to be another 3 weeks while they order the right part. And again won’t be able to tell you the time of your appointment till the day before it. So yep plan to take another day off work. Here’s the thing these appliances are on Wi-Fi they give a code that something is wrong. They know what parts are need off the code. I even researched it and told them what parts they would most likely need before they came the first time as I already knew it was definitely not the igniter. They could’ve shown up prepared with all three parts needed to fix it. Then just returned the parts that weren’t used. They tell me that was just an assessment of my appliance. Why do you need an assessment when you have a code that does that and you already know what parts you may need for that code. It was the circuit board. Also researching, I came across a lawsuit in the USA. The LG fridges lasting only four years max. This company charges top dollar for garbage appliances. I will never purchase LG products again.”

Helpful Report

Posted 1 month ago

“LG online shop showed a product WAS available to order but after ordering AND after I PAID, LG emailed to say my order had NOT been despatched and was on HOLD! I immediately emailed back and canceled the order, but despite NOT having received ANY product, LG still took our money. I have spent over a week (so far) sending emails and phoning LG Customer Service (2 calls lasted more than one and half hours) but they STILL haven't refund me! Amazingly, LG also rejected my negative review of LG Customer Services Department, and send me 2 emails asking me to change my Review before they would consider publishing on the LG review site! Do not trust this company! Date of experience: 20 March 2024”

Helpful Report

Posted 1 month ago

LG is rated 1.2 based on 259 reviews