LG Reviews

Name: LG
Rating: 1.18

1.2 Rating 259 Reviews

4 %

of reviewers recommend LG

Company Reviews

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Metrics

1.2

Based on 259 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

0844 847 5454

Email:

info@lg.com

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Russell Harvey

Mari Duque

Abdulrahim

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Anonymous // 01/01/2019

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“Fridge beeps after 1 minute when door is open. No way to turn off this stupid feature.”

Helpful Report

Posted 1 month ago

“Absolute worse fridge ever owned. Paid 4k and in 3 years been repaired 5 times and now they can't fix. Lg reaches out after review and makes me explain it again and then ignores me. This is hands down the worst experience and product you could ever have. Stay clear. To be clear if I was offered a brand new LG appliance for free I would take it straight to scrap yard”

Helpful Report

Posted 1 month ago

“LG electric range, anti tip plate does not fit. It stops the range about 2 1:/ inches away fro the wall. Called customer support told me I needed to set up a video chat with a tech. Appointment was made but they never called. Called customer support again, said tech would call me back with in the hour never called”

Helpful Report

Posted 1 month ago

“Extremely disgusting customer service. The call goes from Canada to Philippines (I guess), they want rating but no interest in solving the issue. LG fridges fail because of complicated motherboard issues and poor compressor. Do not buy LG and Samsung appliances.”

Helpful Report

Posted 1 month ago

“In 2019 bought a LG refrigerator three years and 4 compressor replacements later they replaced the refrigerator,,The day it was delivered the man plugged it in to find out the compressor was bad in it too..A week later brought out the third refrigerator,,It worked for one week and the compressor went out...lost all my food six times ..They replaced that compressor (number 7 COMPRESSOR )..and new blower motor in the freezer and new ice maker. And a defrost computer board..it worked grate for three mouths ..Then leaked the freon on the floor and damaged it..I have called their customer service so many times that when I call now the answering machine says ,,By your number we show you have called numerous times..Now they tell me to get two estimates for replacing the floor..But the presidential liaison yells me after I submit the estimates it well tak mouths to see if they will fix the floor.”

Helpful Report

Posted 1 month ago

“I have a refrigerator that had a bad compressor. I was told that LG would reimburse for full cost of repair. I was reimbursed $600 of the of $1,560.00. I’ve been working on this for 3 months with no resolution. I get told the same story every time I call “ the your presidential team will contact me”. Well they don’t.”

Helpful Report

Posted 1 month ago

“Over an hour call with 4 different people to schedule warranty service and then told I may have to pay for it. Service reps unknowledgable, rude, condescending. After 4 days still no appointment. So very sorry I purchased LG. NEVER AGAIN.”

Helpful Report

Posted 1 month ago

“Simply a terrible customer support experience. Our dishwasher, under warranty, broke in November of 2023. It is now April of 2024 and still no working dishwasher. I won't bore you with the convoluted seven "repair trips" that didn't fix the dishwasher; but the end result was a "refund amount" for the product. In typical LG form, we get a "confirmation notice " that the April replacement dish washer will be here on a Monday April 15th. 2024. I take the day off to receive it. Of course on Sunday April 14h - the day before it was supposed to be delivered - they send a notice that it is now coming on Thursday April 18th. I can't change my day off as it is a Sunday and now have to figure out how to get another day - Thursday off. Run away from LG.”

Helpful Report

Posted 1 month ago

“Horrible customer service. Called multiple times to try to get someone I could even understand. Bought an expensive refrigerator a year ago; and already need a brand new ice maker. Total scam. Will never purchase another product after this one. Hope they read all of these reviews and complaints from multiple customers and make changes to their company”

Helpful Report

Posted 1 month ago

“ZERO stars for a company who doesn't allow customers to list their water filters on eBay because they claim it infringes on their intellectual property, simply because "LG" was in the listing title. Don't worry, LG, I won't be buying anything from your company ever again, so I won't have any reason to put "LG" in print going forward. In fact, when we went to a locally owned appliance store to replace our washing machine and expressed interest in this brand the sales person told us not to buy it because parts cannot be obtained to make repairs. He ended up selling us a washer that was less expensive, but that has served us just fine.”

Helpful Report

Posted 1 month ago

“Very bad & poor costomer service Installation service is too late”

Helpful Report

Posted 1 month ago

“Terrible customer service. The compressor died and the fridge was not cooling. Lost all of my food. The compressor was under warranty and they provided me with the name and phone number of a contractor to come out and diagnose the problem. They stated the compressor would be sent to the contractor and I would need to pay for the labor and any other work that needed to be completed. Next day contractor assessed problem and share what my cost would be minus the compressor. Contractor stated they needed LG to provide a work order so they could complete the work. Called LG and they stated they do not provide work orders and they wanted me to communicate that to contractor. LG refused to call their contractor and wanted me to be the middle man and communicate their contractor. This went on for 2 days. Never received the compressor that is under warranty. Very poor customer service and the third party agents were hard to understand and would not connect me with a stateside manager. LG is a BIG SCAM. I went to the appliance store to buy a new fridge and shared with everyone there that should not buy an LG. I shared my story with them and plan to do that every time I am in an appliance store. They no nothing about providing customer service.”

Helpful Report

Posted 1 month ago

“LG appliance are the worst appliances to have in your kitchen I brought a flat burner stove LG brain less than a year the burner crack open it’s take them almost two month to finally sent a technician out to fix it and after they fix it it’s only last two months same problem appears again now it’s been over two weeks I have been fiddling with them to see if they will send a technician out they never did the customer service is very poor the president liaison customer service is worst than the customer service department they are so helpless and very very poor I will never advise my worst enemy to buy LG appliances for her house needs”

Helpful Report

Posted 1 month ago

“Worst customer service I've ever seen in any company..The phone calls go to a third party answering service in the Philippines can't transfer a call to the department you need..The lie they tell is I will (Escalate)a email to the department..over75 calls made since 2019 when I bought this load of garbage..3 refrigerators and 7 compressors and fan motors defrost system parts ice maker..5 times lost all the food in it..and now damage to the floor where the freon leaked on to it..as of 4/11/24 still no response from all the Escalated emails..just the same old lies..”

Helpful Report

Posted 1 month ago

“Very Bad customers service. I bought an air conditioner from thirumalgiri croma showroom. They told me after 48 hours they isntall air conditioner but after 7 days they didn't istalled the ac. Now they are not attending any call and no response from their side. Very very very bad customer service”

Helpful Report

Posted 1 month ago

“Worst brand ever and ever 👎🏽”

Helpful Report

Posted 1 month ago

“I cannot talk to a human. After jumping through all the hoops and pushy the right buttons, customer service was unintelligible, muffled and I could not speak to a person. This is ridiculous.”

Helpful Report

Posted 1 month ago

“what a terrible company. they send their authorized technician to repair my refrigerator under warranty. not only it was not repaired , they damaged the unit and claimed it was beyond repair .they took all parts and some from the refrigerator with him, now i am left with a dead refrigerator under warranty and was billed by LG for $549.00 dollars. scam”

Helpful Report

Posted 1 month ago

“When you same number that could charge your number ✍️ ,9104269490 ... Amazingly, LG also rejected my negative review of LG Customer ... I called LG customer number 8637275217 service and”

Helpful Report

Posted 1 month ago

“Third issue with my LG French door refrigerator and the linear compressor. Initially worked through Best Buy/Geek Squad for replacement of compressor and at that time, they had certified LG specialists who did the work. This time, calling Geek Squad for same issue (5 yrs later), they did not inform me that I had to deal with LG directly. Of course that was 6 days later (with no refrigerator and total loss of food) and then had to call LG and schedule another appointment which took 3 more days. So now it's 9 days and did get compressor replaced but had to cover for labor which was over $600. LG refused to compensate for lost food because "it's not in our warranty policy. Moral of story is I would not recommend LG refrigerators with this linear compressor. Other companies tried it and discontinued using it. Regarding food spoilage program, no where in my original packet of info does it spell out details regarding this, so no compensation unless there is a warranty covering labor and 6 days must pass with the customer being without a refrigerator!!”

Helpful Report

Posted 1 month ago

LG is rated 1.2 based on 259 reviews