I am extremely disappointed with the service I received for my LG dehumidifier. After only a few times use, the unit stopped. Troubleshooting the issue using the manual didn’t work, forcing me to contact the service center. It took five days for a technician to arrive. The trouble was a faulty CPU, but finding a replacement part took an another week, with no confirmed repair date. During this period, humidity levels reached high between 80-95%. To speedy up the issue, I requested a replacement dehumidifier. However, my request was denied, kept repeating company policy. The manager, Mr. Thomas Chiu, wasn’t helpful and simply reiterated the same policy statements. Despite daily phone calls to inquire about a replacement or a confirmed repair date, my requests were denied. Even though the dehumidifier was under warranty, I was charged a HK$150 transportation fee. In comparison, Siemens didn’t charge the transportation fees for a warranty repair I had at the same time. And the technician was also arrived much later than appointed time. This experience has been incredibly frustrating. The LG service center showed a lack of understanding of customer’s needs, operated with limited resources, and demanded payment despite the warranty coverage. They offered no alternative solutions for a malfunctioning unit that was clearly not the result of user error. The entire experience has been a significant inconvenience, and it led me to regret purchasing an LG product.