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LG Reviews

1.2 Rating 270 Reviews

4 %

of reviewers recommend LG

Company Reviews

1.2

Based on 270 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

0844 847 5454

Email:

info@lg.com

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LG 1 star review on 24th May 2024

LG 1 star review on 24th May 2024

LG 1 star review on 24th May 2024

LG 1 star review on 20th May 2024

LG 1 star review on 20th May 2024

LG 1 star review on 7th May 2024

LG 1 star review on 29th April 2024

30

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst customer service, Philippines operators with limited knowledge, scripted to read to you the same old BS, I cancelled an order, refused shipment like they told me to do, received an RA and after 3 weeks their still telling me we are awaiting return, they would not contact the shipper to check on where the monitor was. Suggest do not use LG for direct purchase, at buy from major retailor with better customer support.”

Posted 3 months ago

“$1700 LG 65" TV died after 3 years. Customer service is non-existent! Buy a Sony, you will be much happier!!”

Posted 3 months ago

“The worst customer service ever. Replaced fridge eventually but it was a big insane ordeal. One year later the track on the new fridge freezer won’t work. They insist we ourselves take our fridge a three hour drive away to get it fixed. Will not send anyone here. We asked to have the part sent so we can fix it but they won’t pay for the $80 part so now we have to pay for it and fix ourselves. This fridge will be going downstairs and we will buy another brand.”

Posted 3 months ago

“I have 3 LG products and they are all garbage. Do not by LG for the sole reason they have no customer service and the software is really bad.”

Posted 3 months ago

“I strongly advise against purchasing anything from this company! Our brand-new fridge, which cost $3000, malfunctioned in less than three months. Despite our efforts, they were unable to arrange for repairs or provide a replacement. When I reached out for assistance, their response was dismissive and unsupportive. Consequently, my family and I are now without a functioning fridge for the next 13 days. To add insult to injury, they offered a mere $200 in compensation, despite the fact that we had to discard $1000 worth of food due to their product's failure. This experience has been deeply disappointing and has left us in a difficult situation.”

Posted 3 months ago

“LG Support does not know their products and compatibility with other LG products. Reached out to LG support via Facebook to check the compatibility of rear speakers and an existing sound bar. LG support confirmed compatibility. Made the purchase of rear speakers as a Xmas gift. Attempted to connect the new rear speakers to the existing sound bar and my surprise they would not wirelessly connect and there was not a wired connection option. Reached back out to LG support to address the lack of connectivity who had me doing and trying different things for over 2 weeks. After about 3 weeks in this hamster wheel of telling me that the two units were compatible and trying different things to connect the 2 units, I was finally told that they realized that the two units were NOT compatible. At this point, I realize that I am also past the return date at Best Buy which is where I purchased from. I only find this out when I go into return as that is a separate issue and review. Best Buy accommodates me the best they can since I am after the 2-week holiday return policy and provides me with a gift card for the full amount of my purchase. The gift card is of no use to me as I typically do not shop at this store and have not made a purchase in over 10 years there before this one. I reached out to LG to explain my issues with the return and not being granted a refund to my debit account and request that LG refund the monies. I would have been more than willing to send LG the Best Buy gift card had they issued a refund. I am not looking to receive a double refund but would like my refund to my debit card so that I can purchase my mother-in-law a new Christmas Gift. I was told by the text customer support that a presidential liaison would be able to decide to refund me my money and that what I am requesting is not unreasonable. (I have all the messages from day 1 when I reached out before Christmas). After several more weeks of asking LG support when will I receive a call from the presidential liaison, and be told that the case was closed and that they reached out? I got an actual text message asking how my service was with the presidential liaison that I just talked with. I DID NOT EVER TALK WITH A PRESIDENTIAL LIAISON at this point! I again reached out to support, and another week went by, and I got a text from Chasity who identified herself as a presidential liaison. When I received this text, I asked that they call as I have been stuck in this hamster wheel of messages and texts with LG and that it should not be a business protocol to text an individual about a complaint and ongoing issue. The next text I received stated "Calling" When I received the call Chasity told me that all she could offer would be a service call. For what? There is nothing that a service call would have done to rectify the issue of connectivity if the units were NOT compatible and I no longer have the unit, I have a useless me Bust Buy gift card. When I bring this to her attention, she then offers me a 15% coupon towards future purchases. What would ever make this woman think that I would make another LG purchase again in my lifetime after all the issues with this one is mind-boggling. Not to mention this 15% is less than what I would get if I made a normal purchase. When I could see that I was not getting anywhere and Chasity had the knowledge and common sense of a brick of soap, I asked for her supervisor or manager. Chasity let me know that she is the supervisor and there is no one higher than herself. I asked who the owner of LG is if it's a board of individuals or a single person. At this point, Chasity reminded me that all LG calls are recorded and that this call is not being resolved so she is going to end the call and hung up. That’s right…HUNG UP ON ME. I was not yelling, not making rude or disrespectful comments which were certainly warranted but continued to ask to talk with her manager or escalate this issue above her department. I sit still in the same position I have been an unresolved issue, LG employees not having any clue, a Best Buy Gift Card that is worthless to myself and my mother-in-law, and my issue not resolved. Beware of LG they do not know about the products they sell, and their customer service is terrible, maybe the worst I've ever experienced.”

Posted 3 months ago

“There refrigerator and electric stove are poorly designed. The numbers on the dials for the stove you can’t hardly see daytime or nighttime. The same with the refrigerator water dispenser the numbers you can’t see. They could have used a different color on the numbers so they can be seen.”

Posted 3 months ago

“All you get is a Call Center in the Philippines, that is of no help at all. Wish I could get a hold of somebody in the United States.”

Posted 3 months ago

“bought an LG Gram laptop computer. It was wonderful. It weighed 2.2 lbs.! It had the latest Intel chip in it. I loved it. And then unexpectedly, of all things to go wrong, the hinge. THE HINGE! Failed. It broke. I paid 1800 bucks for this machine. And the damned hinge broke. OK. So, LG wanted 500 bucks to fix the damned hinge. And I paid it! $ 500 bucks, a year after I bought it. And they fixed it! OK. I'm alright...right? But then after six months, the hinge failed. Now I am in for this for $ 2300 bucks. And they took it back and fixed my hinge. Am I alright. YES. This hinge lasted less than 1 year, so I, of course, contacted LG to fix their ill-conceived, ill-designed hinge again. Their answer was NO! The product was now over three years old. But their repair was less than one year old. They told me NO! And now I can tell you, DO NOT BUY AN LG LAPTOP! THEY HAVE A DESIGN FLAW WITH THE HINGE. AND THEY WILL NOT STAND BY IT! DO NOT BUY AN LG LAPTOP...OR ANYTHING ELSE THAT THEY MAKE. THEY DO NOT STAND BY THEIR PRODUCT! I AM RANDY EPNER, AND I WILL NEVER BY ANY LG PRODUCT AGAIN, AND I SUGGEST YOU DO THE SAME!”

Posted 4 months ago

“Steer clear of LG dishwashers. Had mine for 4 months and main board went out. There is a group lawsuit currently on LG for this very thing.”

Posted 4 months ago

“Your repairman charged us over $300 to sevice our 3 year old washer. He said LG doesn’t make the part needed anymore so he didn’t fix anything. When we tried to get our refund, we were told that it would take 6 weeks! Lousy appliance and lousy service”

Posted 4 months ago

“Talked today with Porsche from your presidential elite team doesn't want to work with a loyal customer spending $10000 and more with their company to help with a $300 bill. She said that they are not responsible for their faulty compressors and their refrigerators that she is not willing to help me at all. Do not buy LG products anymore they do not stand behind their products!”

Posted 4 months ago

“I purchased ALL lg appliances when I built my house. Couple years later my fridge compressor goes out, they claim they new the compressors were faulty so we lost tons if money in food, major mess had to buy a backup fridge while waiting a month to finally get our fridge fixed. The. Our new washer after less than a year sensor goes out, have to wait few weeks to get that repaired. Then my stove stops lighting for the second time of owning it so have to have that yet again and than my dishwasher the rivets popped out, tech said they were too small and now they don’t make the internal drum that we need and lg claims they can’t repair it do can give us 15% off a new one. Are you freakin kidding me!!! LG had really gone down in quality. Do NOT buy. Horrible appliances, horrible customer service!!! Don’t stand behind their appliances! I will BEVER buy another lg product and I will plaster my experience everywhere and let everyone I know about our experience.”

Posted 4 months ago

“1st time writing a review... Had a terrible experience with LG... Ordered appliances for our brand new home but when the installation day and the appliances were no where to be found. After multiple calls we finally reached a rep who basically told us they would be reaching out to us in the next few days to figure everything out... Days passed and no one contacted us. We had to reach out to customer service only to find out that our appliances wouldn't be delivered for another month! This was the last thing we wanted to hear as the appliances were last on our list before closing on our house. Overall we had a bad experience with LG. Very poor communication on their end. Costed us a whole other months worth of rent on this mishap.”

Posted 4 months ago

“We purchased a bundle of LG kitchen appliances 4 years ago. So far one of the burners on the electric stove had to be replaced, the icemaker has stopped working and now the compressor on the refrigerator is not working and it's going to take about a week to get the parts need for repair leading to our having to throw away quite a bit of food. DO NOT BUY LG APPLIANCES!!!!”

Posted 4 months ago

“Terrible customer service!! I had a defective dishwasher delivered which home depot replaced for me even though it was a manufacture issue. 4 months later I found a small dent at a seam behind the insulation after the lead had ruined my kitchen floor. I tried getting a replacement and LG refused to help. They said all products pass a quality inspection which that is the case, the inspectors need to be fired. LG's "help" was telling me to call someone else to get their terrible product replaced and then putting me through a revolving phone tree over and over.”

Posted 4 months ago

“LG Cannot Repair Their Own Products I would give a negative value, if there is ever such a score... I lodged a repair service for my Fridge Freezer on LG Support Online portal on 21/9/2023. Pacifica Group is the servicer for LG in my region. Over a period of more than 3+mths, I have had 8 Pacifica appointments, of which I have had 3 visits, 5 no shows (sick, incorrect parts, or just no show). Each appointment being 1/2/3 weeks apart hence this repair taking more than 3mths and counting. Of the 3 visits where an engineer did turn up 1st visit - 1st engineer determined a defrost was required within 1-2 minutes of arrival. No tools or diagnostic analysis was made. In/out within 10 minutes. 2nd visit - since the defrost did not work, 2nd engineer said a re-gassing is needed, but did not have the tools/parts. Again, no tools/diagnostic analysis. In/Out within 10 minutes. 3rd visit - the 3rd engineer was more professional, used diagnostic tools and dissembled the compressor to determine that a new compressor is required. At this point, I do not have a working fridge freezer. If I recall correctly this was the last visit on 16 Nov 2023 and have not had a visit since future appointments were all no shows or cancellations. My final scheduled appointment 27th Dec (no show), the engineer called & suggested that if I agreed to a system blockage, he could get the fridge/freezer replaced (not professional). - If you ask me, he was prepared to put aside another LG repair possibly to focus on direct Pacifica Jobs - The point is that if he did not show up on customer premises, how could he determine that this was a system blockage?.. and overriding a previous assessment. Following the 27th Dec no show, Pacifica formally issues a "BER" (Beyond Economical Repair) to LG. I find Pacifica to be untruthful and unethical - Analysis from the 16 Nov 2023 last repair visit was that a compressor replacement was required. - How can a "BER" status be issued without a subsequent visit LG has replied that since this is BER status, they can only offer back the repair costs I originally paid, and will not replace the fridge freezer since it's out of warranty. Note my fridge freezer is 2.5 years old and is still a current model being sold. How can a current model be beyond repair? This has taken 3mths+ and counting.... I think I have been very patient waiting more than 3 months for a LG fridge freezer repair, having to go through the Christmas period without a fridge freezer, and having to take time off work 8 times..... 8 times!!!! Electronic products by nature will occasionally go wrong, but what defines a good product is also the service behind it. In summary - Repair case opened 21/9/2023 - 8 Appointments, 5 of which are no shows (8 days off work) - Now nearly after 4 months, LG report they CANNOT REPAIR THEIR OWN PRODUCTS - There is NO service and NO support behind LG Products - Only a refund of original repair costs will be provided How can any respecting company put their customers through such an experience. I am sure you will think carefully before selecting LG. For sure I WILL NOT be selecting LG products.”

Posted 4 months ago

“LG refrigerator approximately 7 years old. Compressor went after 2 years, Ice maker does not work. Spring on plate assembly housing broke off and will have to replace entire Flapper door. Asking why the 3 wires were burnt off with their HELP LINE, after a run around sending photos and multiple text messages. Was told to call a service technician to, " Hire a LG professional and LG trained technician to repair your unit to prevent further damage to the appliance or to it's surroundings and to make sure that your unit will get the correct parts for it and prevent trial and errors which may cost you several unrelated parts to the issue." A child can replace part, in under a minute. 2 screws and a connector. I supplied model and part number to HELP line. LG: Never again, ever.”

Posted 4 months ago

“We purchased a stainless kitchen suite and couldn't be happier with LG. Dishwasher is super quiet. Fridge and freezer are great. Quiet ice maker makes plenty of ice. Oven has air fry, bake and convection. Stove top has turbo burner. Microwave is easy to program and has a light and built in vent. Thank you for making a great product.”

Posted 4 months ago

“Till yet I haven't got any response or resolution from you guys, you guys are leased bother about the customers issues. I feel trapped and wasted my money on a wrong product and brand. I Iost the trust from LG. Service request no-RNP231227063499”

LG 1 star review on 2nd January 2024

Posted 5 months ago

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LG is rated 1.2 based on 270 reviews