LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 661 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

Email:

info@lg.com

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ChatGPT Faulty product: My LG microwave stopped working after just four years, even with minimal use.”

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Posted 4 months ago

“0 / ZERO !!!”

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Posted 4 months ago

“Avoid avoid avoid. Bought through LG.com and received only a dryer and no washer. I have been on the phone with customer service daily for 3 weeks and about ~5 hours of phone time and they cannot “cancel” my lost washer until the shipping company finds its. Not my problem. I finally disputed the charge for just the washer to the credit card company. Wish there was a way to file a claim against them directly since I am sure there are others in a similar boat as me. They should not be allowed to sell product.”

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Posted 4 months ago

“if there is an option for zero I would like to rate zero for LG. I paid expediate delivery of stacking kit and there was no email and not updates from LG that they are going to deliver late. I scheduled a installation service from third party on 21st and LG was suppose to send stacking kit on 19th. When I enquired customer service told me different stories and then finally when I asked in yes and no answer she replies to me that she cannot answer and after insisting she is saying its send to agent call fedex and ask. Can you imagine no information and you are asked to call fedex, she didnt even had tracking number. When I asked her to connect to supervisor she told me to call again. I have to now pay 300$ to the person to install my washer and dryer just because LG was lazy to not to inform customer that they are running late. Very bad service altogether. I regret buying LG product. I will not recommend anyone to buy LG products.”

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Posted 4 months ago

“Their voice assistant is horrible. Whoever thought that up should be let. It took me many hours to figure out how to eliminate it. It speaks so fast that deciphering what it said was a challenge. Their instructions to get rid of it are not very good. Using AI I was able to shut it off.”

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Posted 4 months ago

“Yes iam happy”

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Posted 4 months ago

“Garbage company with garbage customer service and garbage products! I have never in my life dealt with more pathetic customer service. They hang up, transfer, leave chats, ignore emails! What warranty??? I purchased a brand new dishwasher that did not work! This should have been an effortlessly return. Absolutely pathetic! I'll never purchase another LG product.”

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Posted 4 months ago

“Refrigerator fail. Our unit is only 4 years old and has the hassle of getting serviced 3 times. Imagine being out of a working fridge and freezer for two weeks at a time. No sense of urgency to make up for having to fix for their lemons. Never buying LG again.”

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Posted 4 months ago

“Have the order right from the beginning and hire good customer service people, not customer services that don’t know how to talk to customers and hang up the phone! This is the worst customer service experience I’ve had with home appliances! My items were supposed to be delivered the first week of December, as of right now I have only received one. When I first called to ask about the other two items I was told that everything was delivered when in fact it wasn’t. I’ve been on the phone with LG every week to get updates, and as of today there is no delivery schedule for the two items missing.”

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Posted 4 months ago

“I can’t get past LG channels. The voice recognition system is a POS, as is the TV! I want to get Xfinity. No freaking way. Grrr! I don’t want LG channels! Before I bought, I checked for best 44” TV. Sadly, LG was rated better than Samsung. Man, am I ever stung with buyer’s remorse!”

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Posted 4 months ago

“I already put a review on BBB.”

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Posted 4 months ago

“We bought an LG refrigerator against the advice of my wife's Father, who is a repair man, who told us that their compressors were not good and we would have issues with the repair. But they had a 10-year warranty and a good price, so we bought it. Fast forward 5 years, and Our compressor went out, and it has been awful trying to get our warranty repair. We called on a Saturday, and the phone representative confirmed via some test he asked me to do that it was the compressor. We were told they would be there in 3-4 days and fix it at no cost. They give you an all-day window, so my wife took off work, and at about 2 pm, when they hadn't shown up, I told her to text the technician. The technician didn't even have us on his schedule, and the parts hadn't been ordered. He said all he could do was confirm the diagnosis, which he did by asking my wife one question, and then he said he would order the part. After my wife got off the phone, she called LG to inform them of the issue we were having, and the rep said she would document and help make this right and call her personally the next day. No call. My wife communicated with the tech to see when he was coming. First, he said Monday, then a day later, he said we would have the first appointment on Tuesday. I took off Tuesday morning, and he never came and did not communicate. We're still waiting for it to be fixed. The fridge worked great until it didn't, and customer service and their warranty response are not worth it.”

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Posted 4 months ago

“LG is garbage- Im a contractor Do noy buy- They dont honor warantee Want to replace part for more than cost of new machine-THAT IS UNDER WARANTEE Stay away”

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Posted 4 months ago

“Installation delayed 5 times to the point we had someone else install it”

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Posted 5 months ago

“bought all lg was getting ready to buy sister in law all new appliance but will not buy lg less than a year microwave went out now this is the second time the shelf in freezer broke and shattered then to get drawer out you have to break it the need to redo some things we paid good money for all of the appliance fridge is double door extra lg compacity should never have to replace parts 2times in less than a year loaf of frozen bread fell on it lol”

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Posted 5 months ago

“LG customer service is terrible. They do everything they can to avoid having to complete a warranty claim. My dryer has been stopping during every cycle I run with a vent issue error code (d95). I have cleaned all vents inside the machine as well as the vent running to the outside of the house. There were no blockages. LG refused to send a technician until I pay for a third party vent cleaning company to inspect and report that there are no venting issues. I have to pay for the vent cleaning company myself. Their warranty service is a joke.”

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Posted 5 months ago

“I purchased an LG dishwasher through a military partnership program, expecting high-quality service. Instead, the entire process has been a disaster: LG’s chosen delivery company, RXO, failed to deliver on the scheduled date. I later learned the driver didn’t show up for work and had the dishwasher in their personal possession. When RXO finally contacted me, they said the item was damaged and pressured me to decline delivery, even though I hadn’t seen the damage. I reluctantly agreed, but the entire situation felt mishandled. LG’s customer service added to my frustration. I called multiple times, only to be transferred repeatedly, given unhelpful answers, and told I didn’t qualify for any resolution because I rejected the damaged item. When I asked to speak with an American representative, I was told none were available. After significant effort, I finally reached someone who understood my concerns—but no meaningful help was offered. Now, weeks later, I’m still waiting for a dishwasher, and my confidence in LG’s ability to resolve this has plummeted. For a company that partners with military members, I expected better treatment and professionalism. Had I known this process would be such a nightmare, I would have gone to Home Depot or Lowe’s, where I could have received the same military discount without this ordeal.”

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Posted 5 months ago

“I purchased a tv on 11.28.2024 included was the free installation and delivery. They told me it would be delivered on Dec 5, I set up the installer to find out RXO doesnot have capacity to deliver on time. 6 hours on the phone with LG and RXO transport to find out that they will not deliver my tv. First off LG provide false expectations, secondly they do not honor their commitment to the customer. Finally they hire from Angie's list to install the TV with out informing that there is no charge to the customer. As far as the Transport company goes. It must be a mom and pop shop. In short buy your products from a local store, for they are the worst experience as a buyer.”

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Posted 5 months ago

“LG is a terrible company that does not stand behind their products. I bought a new LG dishwasher that arrived with a stripped leveling screw. When I called to try and resolve it, they called it a cosmetic issue that wasn't covered under warranty. When I asked how something like an unlevel dishwasher that could cause serious issues could be considered cosmetic I received no response. LG does not care about their customers. Resolving this issue would have been as simple as shipping a roughly $10 part and they still chose to not help me.”

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Posted 5 months ago

“Other brands r much btr than LG I got washing machine and fridge And both didnt complete 2 years and bith r in service now”

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Posted 5 months ago

LG is rated 1.1 based on 661 reviews