I purchased a faulty microwave and knew immediately it was faulty. Had to jump through various hoops but eventually did get a return authorization and was told I would be refunded IN FULL. Their idea of IN FULL is what they sold it to the vendor for. Not sure why the vendor who sold their faulty product in good faith and then had to box it up and return it was expected to refund their portion. All in all, I would never buy LG again or recommend them to others.
