Really really really poor business. Wish we hadn't have bought our fridge freezer from them. Customer services string you along as their backend process is a MESS. Stuck with £100's of food and freezer produce down the drain, stuck without a working fridge freezer, out of pocket £200 for a part that has broken within their 10 year warranty, and stuck with no answers about said part being out of stock. DO NOT BUY FROM LG.