Appalling customer service, on the phone the background noise of what seems to be a foreign call centre is so loud it’s incredibly difficult to hear anything they say to you and the assistant doesn’t seem to use English as their first language. If you try to use the chat online they try and charge you. We have had this machine for 4 weeks and after trying to report an extreme smell of burning their initial advice was to run it again in its hottest cycle. Didn’t seem the wisest thing to do so refused and then spent the next 40 minutes waiting for them to complete a form…..I’m actually astonished at how unprofessional and ridiculous this has been. I will never purchase an LG product again.