I bought this product in 2020, that's 4 years ago. I paid top dollar (approx $800). It stopped fucntioning for no reason, today I had it looked at, and was told repairs were going to cost $500. Before this dryer, I had purchased a used Samsung for $250 which lasted us 10 years. I wanted to get another one just like it because of its reliability, but wife convinced me to purchase this LG dryer to save $100. I will never by an LG product, ever again. I am making this assessment of your company based on the poor quality of said brand new item, compared to the quality of a used item (your competitor). I feel like we were robbed. Sincerely, Disgruntled and lost customer.