I spent $600 on a new TV and the customer experience I've had has been the worst I've ever experienced. I bought a TV and a mount through the promotion they had with Handy. The first time the handyman no-showed me. The second time they showed up and the installation was okay. When I turned on the TV after trying to get it set up the screen started flickering. I tried doing some online troubleshooting and turned it on again. Again the screen flickered. I took a video and sent it to support. 4 days, no response. I called support after that. After a long back and forth support said they could send a technician out or replace the TV. I explained I wanted this TV to work as quick as possible and they recommended the technician as they could come out as soon as a few days even though the technician may not be able to fix the problem. I agreed. The day came and went and the technician said they didn't have the part, so, I called support again to learn the parts are maybe on backorder and that I now no longer have the option to just replace the TV because the technician will check on it. This has been the worst customer experience ever. $600, 1 month, no working TV. I am now waiting for another person to see if they can replace the TV. I've attached the video again for reference. This is simply unacceptable