It took me five times with customer service waiting and talking to them going through troubleshooting steps for over an hour each time just to get disconnected. They will do anything to get out of scheduling a repair for warranties. At one point, they wanted me to hire a specialist to come look at my dryer exhaust vent because my word was not good enough to look at a foot and a half of exhaust vent. I am truly disappointed in their customer service department with them being such a Well known and expensive brand. Did mommy tell you to come here?