Called the Repair contact number given to me by LG email. I was letting them know in advance that I would not be available in the first hour of the time slot they provided. 9:00 to 13:00 was the given repair time frame. I was letting them know that I would not be available for 9:00 to 10:00 due to train issues. That's all I wanted to inform. So they had adequate time 10:00 to 13:00 for the repair. The repair only takes up maximum 15 minutes btw, some say even less. Back to what their service: They asked question previously already answered. And when I tried getting them back on track multiple times they ignored what I was saying entirely and completely. The customer service is based in Phillipines for cost cutting. And I am not being racist, but they could not comprehend what I was asking of them. Don't get me wrong they were nice over the phone, friendly to talk to, but a one trick pony with no skills but to ask the questions they had. And could answer none. And by the end they told me I would be given an email to in 1 to 2 working days to help me. When 9:00 was the time I called as they only opened at 9:00 for calls. All in all I was not helped one bit. LG do better.