I submitted a claim on June 12th 2024 for a compressor that stopped working in my LG refrigerator. I was told that they were going to have a service technician contact me and that never happened. I was then told that there were no LG service technicians in my area and a return approval would be assessed. After no contact from LG after that point, I inquired again and was told I needed to provide my proof of purchase of my appliance from 2020. My compressor is still within the five-year manufacturer warranty. I have yet to hear from them. I called again last week and was told that my claim would be expedited and I still have not heard anything from them. I have a family of six and we have been living out of coolers for over a month. The customer service and manufacturer claim process is absolutely ridiculous and I will never ever purchase an LG appliance ever again!!!!