My compressor went out in my 3-year-old refrigerator. I called on Saturday and spoke with two different agents who said a letter of authorization was placed and it would be mailed to the service repairman. I called on Sunday and was told a LOA was not required and all he had to do was call a 312 number with a reference number. When he called today he was told that a LOA was needed and it had been emailed to me already. Called LG back and was told an LOA would take 5-7 business days. When I called back for the fourth time to speak to a manager about what the policy is they offered to set me up with an in-house repairman, first anyone mentioned in-house. Four different agents and I am still not sure what the policy is and I have not got the manager yet. The absolute worst customer service, equal to Samsung.