My salesperson Michael, noted my age and took his time to explain the benefits of a tankless water heater. I was interested in these since travelling to Europe and noticing this was the norm there. Michael provided valuable information, so that I could see the best option was to go ahead and purchase a Tankless Water Heater. I was promised that LG would return my existing gas fired water heater rental back to Reliance, at no extra cost, installation was promised the next day, and am happy to report that using this tankless water heater provided more space, saves. 35% on gas costs, & generally very happy with this modern way.