If i could rate their customer service a -10, i would. I was on the phone today with 8 different people. 7 of them claimed to be from the service department which i needed but none of them helped me. They kept transferring me to another person who couldn’t help me. I bought a dryer a month ago. The installation team put in a 4’ flexible hose which has caused me nothing but problems. I called and scheduled another install but no one ever called me back. I called again and was told that they never created a service work order. I called again and was transferred to 8 different people, the last ones claimed they couldn’t hear me so i ended up hanging up. Not sure what the problem with their phone lines is but they sounded like they were talking underwater. Customer service is absolutely terrible. I bought a samsung washer and their customer service is a 10/10. Will never buy an LG AGAIN