LG Customer service is horrible! They don't have the capability to understand problems. They have basic responses that don't come close to addressing the issue. I told them that my refrigerator water filter is always bone dry, not a drop, ever! They said they'd send me a filter... I tell them I've been through 4 filters in 6 months and all bome dry... The filtration subsystem is not working. Yes, water is dispensed, but filter dry... Water still dispensed with or without filter installed... Always bone dry when installed/removed. Yes, I'll send you a filter... HORRIBLE!