What a terrible experience with LG customer service. Just so unpleasant. Fridge broke, bad compressor but under warranty, they had no idea what to do about it for 3 weeks, they tried to send me a check for 60% of the purchase price so a warranty repair would have cost me $500, then they agreed to replace the unit (their choice) but now they refuse to haul away the broken one and their customer service people are blaming me for following their instructions! Why would I ever buy an LG appliance again??? So unpleasant, no wonder they only have 1.1 stars reviews! Just a nightmare, so unpleasant…