Worst customer service ever. Our side by side refrigerator stopped working and it is less than 3 years old. 30 December a repair claim was initiated and the customer service representative neglected to enter the information into the system to generate a repair authorization letter. I follow up on 3 January and was told a repair authorization had again been initiated but after checking with my local repair company they never received a response back from LG. I called again on 4 January and was told that it’s now going to take 3 to 5 business days just to generate the repair authorization to the repair company before parts can even be ordered. $$$ of food disposed of and LG could care less about them dropping the ball on 30 December! I will never buy another LG product again!