THE PERSON THAT INSTALLED MY LG WASHING MACHINE CREATED A LEAK FROM THE EXISTING CONNECTION. TRIED TO GET HELP. NO ONE SPEAKS OR UNDERSTANDS ENGLISH. THEY NEVER GOT BACK TO ME TO RECTIFY THE ISSUE. HAD TO CALL A PLUMBER AND PAY A LOT OF $$$ TO FIX THE LEAK. I WILL FILE A COMPLAINT BUT DON’T EXPECT MUCH. NEVER BUY DIRECTLY FROM LG!! GO TO PC RICHARDS! THE WORST EXPERIENCE I HAVE EVER HAD REGARDING INSTALLATION AND CUSTOMER SERVICE.