I have never encountered customer service as terrible as this! I've been misled, abruptly disconnected, and transferred to incorrect departments multiple times. I've opened cases without any follow-up, escalated issues to "corporate," and still received no response. This entire ordeal began with a refrigerator repair and a flat rate purchase agreement. After 5 or 6 repair visits with incorrect information, I was eventually informed that the unit was beyond repair—only after I expressed my frustration. After the third repair, I was assured that the refrigerator was functioning properly, so I bought groceries. However, after returning from vacation (which coincided with the Thanksgiving holiday), I discovered that all the food had spoiled! The call center representatives are completely incompetent and seem to have no understanding of their departments, simply reading from a script without addressing the actual issues. I have ALL products in my home and have began the process of removing them. I will never purchase another LG product and will go out of my way too make sure everyone I know does the same.