I paid for a washer and it was damaged in transit. I was told by the driver it would be returned and I would have a new dryer in less than a week. I was not contacted by LG so after 2 days I called to inquire about my replacement dryer. They in formed me it would take 10-14 business days. After 5 days I called to get an update. LG acted like they had no idea about my dryer. They even asked me if I still had it? After a 30 minute phone call they said it would be another 2 weeks.