So far the dishwasher works fine, though I'm not sure what decade the racks were designed for because the holes on the bottom are so huge I needed to buy a roll-up dishrack to fill in the space so I could put smaller items there. However, their customer service is terrible. First of all, the number for customer service on the website is incorrect. When it's called, the customer is subjected to an interminable AI who will only allow particular options, none of which are actually customer service. The first time I called, I hung up on the AI because, since there was no option for customer service, I assumed I misdialed. When I tried the number again and realized the fault was with the website, I asked for "Parts," because that was the closest thing to what I needed (which was a decorative cover that was never installed). This time, the guy who answered scolded me for calling the wrong number, as if it was my fault. Then he cut the line after he said he'd transfer me. The third time I asked for "Parts" again, explained the situation with the number to the person who answered, and was finally transferred to customer service (after given the supposedly correct number, which was not on the website). The woman who answered at customer service was nice, though I had to convince her what a decorative cover was despite using the term for the part in the manual. She assured me up, down and sideways I would receive the part, and an email would come soon with tracking information. And then... Nothing. Several days later I called back, and was told they were missing some information in order to send the part. Information I was never asked for, nor was I contacted in any way so I could know the part couldn't be sent. This time I was given a case number at least, which I fear I will have to use, and again assured up, down and sideways I'd get the part. We will see. Now I understand all the one star reviews. We bought the dishwasher because our LG washer and dryer work really well. But if I'd known about how terribly the "Life's Good" company treats their customers, I wouldn't have touched them with a bargepole. 0/10 would not use again