A Masterclass in Corporate Incompetence – LG, You’ve Outdone Yourself I never thought I’d say this, but LG has officially made buying a refrigerator feel like a long-term relationship with disappointment. When my LG fridge suddenly stopped working, I immediately submitted a claim. You’d think that would trigger a timely and helpful response—think again. Instead of expediting a service visit (or even pretending to care), LG informed me they only work with their approved vendors—none of whom existed in my area. Their solution? Wait up to two weeks without a fridge. Two. Weeks. In what world is that acceptable for a basic household necessity? I had no choice but to go buy a new fridge and have the broken one hauled away. Two weeks later, LG miraculously found a vendor. A week after that, the vendor called to schedule a repair—nearly a full month after the original failure. I told them I no longer had the unit because LG’s glacial pace forced me to replace it. They understood. LG did not. To make matters worse, LG had initially promised to reimburse me for the spoiled food. Then, in true LG fashion, they backtracked because the work order was canceled. Of course it was—you made me get rid of the fridge because you couldn’t deliver on basic service. This experience has been nothing short of infuriating. LG appliances may look sleek, but when they break—and they will—you’re on your own. Between the broken promises, endless delays, and utter lack of accountability, LG has earned my business… never again. Do better.