Spoke to many reps over the course of a month. All rude and interrupt you. Spoke to a Raina and she was just awful. Sent me a broken washer and treating me like I’m crazy and stupid (“ I already understand everything that’s why I’m interrupting because you don’t know anything” like what?) imagine not being able to have clean clothes for a month. Not being able to do laundry for your family for a month. Will never buy LG again. Hopefully my units are broken so I can get a refund and buy from a different company.