First off I will say I should’ve done my part and looked at the return policy before ordering from a foreign company. The only reason I was comfortable ordering is because I ordered from one of the sister companies and had no issue. However, this company is a complete fraud. They don’t disclose that the shipping time is 2+ months, now anyone with a little one knows that it is highly possible that your child’s foot is in a whole other size within that time frame. And if one of your orders is shipping from the states they will HOLD that until the other one is ready. Red flag 1...then they have no representatives to speak to via phone which is red flag 2...and of course you cannot cancel the order or get a refund. So I proceed to wait for the order only to not even have an update 2 months later. Then when you check the “tracking” all they do is refresh the date to make it seem like you are supposed to receive it that day. So when you reach out for an update all they say is “our records indicate that you SHOULD have received your order.” Smart idea but joke’s on them because I screen shotted the delivery update every time they tried to do this and sent it to my bank to dispute. So I am kind of glad I had to correspond with them via email because I had proof of them giving me the run around. After I called them on their BS and advised them that I am aware of what they were doing and that they wouldn’t get away with it (at least not with me) they stopped corresponding with me (LOL). My bank gave me my money back immediately with no questions asked. Although the amount wasn’t much the principle of it is why I went so hard for them. Imagine how rich they are getting off of us just paying “shipping” and not really sending people anything. Never again will I purchase anything from those “coupons”.