I got those free coupons when I left the hospital (does anyone shop there otherwise?). I decided I liked the look of a couple pairs and ordered, with the out of pocket being around $20 CAD. They got "shipped" right away but the tracking number wasn't uploaded. After a few days I asked customer service about it. They claimed that "the number only activated when it crossed the border" and that they were coming from the US. The estimated arrival date was Oct 20 - Dec 5. They arrived Dec 7, the day I planned to call my credit card company. The tracking number was never uploaded and the shipping label says they came from Missassauga, Ontario (which is just a couple of hours from me). The shoes themselves are okay. They look exactly like the photos but the moccasins have a rough texture and the loafers have a plastic feel. They are large enough that they'll fit my child soon but not quite yet. Overall, they probably are worth $10 each including shipping, but not $40 each which they make you believe you're getting.