Ordered 2 pairs of shoes October 11, estimated delivery was end of November-beginning of December. Before Christmas I reached out to ask where my package was and was told that it must have been lost in the mail and they would send me a replacement. I waited until 3 days after the promised delivery date and after still not receiving the package I looked up the company online. After seeing all the 1 star reviews saying other people never received their product, I immediately called and asked for a full refund. Thankfully their customer service is very nice and we did get the refund within the week. Ironically, the shoes ended up coming a few days after we were refunded- 3 months after I put in the original order. DO NOT waste your time with this company.