I could literally copy & paste others’ reviews - their experiences are so similar to my own. I purchased two pairs of their canvas sneakers in early Nov, and finally got them in the mail today, 12/2/19. First thing I noticed was the terrible packaging they came in. It was cheap, dirty plastic with no markings other than it came from China. Similar to others, I had a $60 gift card/code and only had to pay shipping. I wish I had looked up reviews before purchasing. Not worth the shipping and extremely long wait. Good luck trying to return something to China too.