I rang long eaton appliance to ask some questions about induction cookers. The person who answered the phone was very helpful indeed,and made my decision easy . I ordered on line at a very competitive price and everything went through very easy,and they kept me informed a every step. When it was delivered to their warehouse I was told and to arrange a delivery date . As I wasn't ready for it they kindly kept it for me ,all I had to do was give them notice as to what date I wanted it. Delivery men were lovely and cheerful and it was delivered on time. I would certainly use them again and also recommend them too.