Very Baaaaaaad customer service. I was lured in by their misleading advertising & trickery for getting your card or book in time for the holiday if you order in the next 24 hours. (13 days before the holiday) Once I got to check out they wanted big money to have it shipped by holiday. So dont spend hours creating something if you want in in a week. I would have never wasted my time if I knew this ahead of time. I even emails customer service hoping they may waive the shipping. Nope. They made it sound like everyone calls complaining about shipping. Don’t be fooled