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LoveBook Reviews

3.2 Rating 102 Reviews

53 %

of reviewers recommend LoveBook

Company Reviews

3.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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LoveBook 5 star review on 9th January 2023

LoveBook 5 star review on 9th January 2023

LoveBook 2 star review on 16th February 2022

Disappointed Customer

LoveBook 1 star review on 22nd May 2021

LoveBook 1 star review on 22nd May 2021

LoveBook 1 star review on 22nd May 2021

LoveBook 1 star review on 22nd May 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with the service provided by LoveBook. My anniversary gift plans were completely ruined due to their incompetence and lack of attention to detail. I ordered a customized 40-page book for my anniversary, paying extra for expedited shipping to ensure it arrived on time. However, instead of receiving the personalized book I ordered, I was sent a generic Valentine's template. This mistake left me frustrated and anxious, especially with my anniversary just around the corner. After reaching out to customer support, I was assured that the correct book would be sent to me. To my dismay, when the replacement arrived, it was yet again the same incorrect Valentine's template. This incompetence is unforgivable, especially considering the significant amount of money I spent on this gift. Furthermore, I was accused of lying about the situation, which only added insult to injury. The implication that I created a new book after my purchase, when I clearly did not and it is evident on my receipt and my book list screenshots (which shows the purchase date is same as creation date), shows a lack of understanding and care on their part. Despite my efforts to rectify the situation, LoveBook's failure to deliver the correct product has left me with no choice but to give them a one-star review. This experience has been nothing short of a waste of time and money. I urge others to think twice before trusting LoveBook with their special occasions. My hope is that this review will prevent others from enduring the same disappointment and frustration that I have faced. Date of experience: February 08, 2024”

Posted 2 months ago

“Very Baaaaaaad customer service. I was lured in by their misleading advertising & trickery for getting your card or book in time for the holiday if you order in the next 24 hours. (13 days before the holiday) Once I got to check out they wanted big money to have it shipped by holiday. So dont spend hours creating something if you want in in a week. I would have never wasted my time if I knew this ahead of time. I even emails customer service hoping they may waive the shipping. Nope. They made it sound like everyone calls complaining about shipping. Don’t be fooled”

Posted 1 year ago

“I ordered a Lovebook as an anniversary gift and I'm blown away! The process of creating it online was extremely fun and personalised. I ordered the paperback version and it just arrived! I'm impressed with the turnaround time as I ordered it only last week and it has just been delivered to me in South Africa. The book is gorgeous and I couldn't be happier with it!”

LoveBook 5 star review on 9th January 2023

LoveBook 5 star review on 9th January 2023

Posted 1 year ago

“Amazing. Clear pictures, nicely put together. I’ve made two books so far.”

Posted 1 year ago

“Customer service was helpful, I got my book earlier than expected. Price wasn’t too bad. I’m happy with my book, turned out exactly as I was expecting”

Posted 1 year ago

“If I could give zero stars, I would. My daughter ordered her book as a Father's Day gift on June 4, 2022, it stated that it was delivered on June 12th, needless to say, IT WASN'T! Apparently, UPS passed it off to the post office that never delivered it. I contacted customer service (Liam) about the issue, he offered to reprint and rush deliver (didn't ask too many question so I gather they run into this issue all of the time). Today is June 23, 2022, Father's Day was June 19th!! Way to ruin what was suppose to be the perfect gift from a daughter to her father. All I got was the run around. I asked for a refund and was told that he is not authorized, we should have received the book on Saturday the 18th and it just arrived at my house today. There is no phone number that I could find for customer service, everything is done via email, which I found to be a little unprofessional and shady. It was a lot of unnecessary back and forth with the promise of rush shipping which DID NOT happen! Thanks a lot for ruining my daughters special and surprise gift. As previously mentioned I asked for a refund but was offered a credit for a free book for another occasion. I will NEVER use this company again, upon doing more research, there are other similar companies out there that does the job that is promised and is more professional. DON'T WASTE YOUR TIME AND MONEY. Sometimes it pays to read other people's reviews of services and products.”

Posted 1 year ago

“No refunds no cancellation, just scum”

Posted 1 year ago

“I really nailed the perfect gift for my son's and daughter's 16th birthday. For a mom like me who treasures life-moments, I couldn't find a better way to celebrate my children's special day than through the dearest memories I have with each of them. A very special gift!”

Posted 1 year ago

“Horrible. Don’t waste your money. My book was suppose to arrive 4 days before my anniversary, it’s been 3 days past my anniversary and it is still not here. What a way to ruin a special ocassion gift”

Posted 1 year ago

“I ordered a book for my boyfriend and I ended up ordering late but I paid for express shipping and it ended up coming on time to Canada. The book itself is really nice and my boyfriend loved it. It was really fun to customize the characters and I liked that they had pre-set scenarios. The book did come a little damaged on the side, I think that was due to the shipping. I just think they should do a little better with the packaging to prevent this from happening.”

Posted 2 years ago

“I have tried to get a hold of someone for almost 3 weeks! Have not herd back from anyone regarding this order. This order has been delivered to the wrong address. The recipient never received it. I am requesting a refund or for it to be shipped to the correct address. Which has now been updated. Why is it so difficult to gete s hold of someone from customer service! it says "we will get back to you within 24 hours" that no TRUE!!! Please someone get back to me as soon as possible!!! Thank you.”

Posted 2 years ago

“Came earlier than expected and the book was perfect. I don’t know about the negative reviews but I had a great experience.”

Posted 2 years ago

“Awful customer service!!! When I was ordering the book there was no warning about possible delays. The book was sent only on the day it was supposed to be already delivered. So I received it way too late after the event it was intended for. Moreover, the first page was badly stained. I’ve sent several emails with a request for a partial refund. All of them were ignored. Very disappointing:(”

LoveBook 2 star review on 16th February 2022

Posted 2 years ago

“A little upset. I ordered my book as a gift for Valentines Day. When I placed my order it said expected delivery 02/14, which was perfect. It now has a delivery date of 02/16 and hasn't even left the post office distribution center in 4 days!”

Posted 2 years ago

“Personalized this book and added some funny commentary. received it a few days ago and it is PERFECT!!! I am laughing so hard at the way it came out with our inside jokes. Have fun with it. Quality is great. Can’t wait to give it to him.”

Posted 2 years ago

“The service and book were FANTASTIC. Love it will definitely send others!”

Posted 2 years ago

“DON'T BUY! If they send you the wrong book, or the book you buy has something wrong, they will just ignore you! DO NOT BUY! SEE OTHER REVIEWS!”

Posted 2 years ago

“I received my book today and I love it. It came to Greece in 4 days. I can't wait to give it to my partner. I totally recommend it.”

Posted 2 years ago

“Ordered this fantastic book on Oct. 6, received it Oct. 8th. I did pay for the expedited shipping. I can't express just how perfect it was. My husband absolutely loved it. Our plans are to make one for each of our Grandchildren along with printed blankets and pillows for a very special Christmas Eve.”

Posted 2 years ago

“Book was exactly what I expected, and delivery time was acceptable!”

Posted 2 years ago

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LoveBook is rated 3.2 based on 102 reviews