LoveBook Reviews

3.2 Rating 102 Reviews
53 %
of reviewers recommend LoveBook
3.2
Based on 102 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 62%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
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LoveBook 5 star review on 9th January 2023
Anonymous
LoveBook 5 star review on 9th January 2023
Anonymous
LoveBook 2 star review on 16th February 2022
Disappointed Customer
LoveBook 1 star review on 22nd May 2021
Anonymous
LoveBook 1 star review on 22nd May 2021
Anonymous
LoveBook 1 star review on 22nd May 2021
Anonymous
LoveBook 1 star review on 22nd May 2021
Anonymous
10
Anonymous
Anonymous  // 01/01/2019
I am very disappointed with the service provided by LoveBook. My anniversary gift plans were completely ruined due to their incompetence and lack of attention to detail. I ordered a customized 40-page book for my anniversary, paying extra for expedited shipping to ensure it arrived on time. However, instead of receiving the personalized book I ordered, I was sent a generic Valentine's template. This mistake left me frustrated and anxious, especially with my anniversary just around the corner. After reaching out to customer support, I was assured that the correct book would be sent to me. To my dismay, when the replacement arrived, it was yet again the same incorrect Valentine's template. This incompetence is unforgivable, especially considering the significant amount of money I spent on this gift. Furthermore, I was accused of lying about the situation, which only added insult to injury. The implication that I created a new book after my purchase, when I clearly did not and it is evident on my receipt and my book list screenshots (which shows the purchase date is same as creation date), shows a lack of understanding and care on their part. Despite my efforts to rectify the situation, LoveBook's failure to deliver the correct product has left me with no choice but to give them a one-star review. This experience has been nothing short of a waste of time and money. I urge others to think twice before trusting LoveBook with their special occasions. My hope is that this review will prevent others from enduring the same disappointment and frustration that I have faced. Date of experience: February 08, 2024
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Posted 1 month ago
Very Baaaaaaad customer service. I was lured in by their misleading advertising & trickery for getting your card or book in time for the holiday if you order in the next 24 hours. (13 days before the holiday) Once I got to check out they wanted big money to have it shipped by holiday. So dont spend hours creating something if you want in in a week. I would have never wasted my time if I knew this ahead of time. I even emails customer service hoping they may waive the shipping. Nope. They made it sound like everyone calls complaining about shipping. Don’t be fooled
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Posted 1 year ago
If I could give zero stars, I would. My daughter ordered her book as a Father's Day gift on June 4, 2022, it stated that it was delivered on June 12th, needless to say, IT WASN'T! Apparently, UPS passed it off to the post office that never delivered it. I contacted customer service (Liam) about the issue, he offered to reprint and rush deliver (didn't ask too many question so I gather they run into this issue all of the time). Today is June 23, 2022, Father's Day was June 19th!! Way to ruin what was suppose to be the perfect gift from a daughter to her father. All I got was the run around. I asked for a refund and was told that he is not authorized, we should have received the book on Saturday the 18th and it just arrived at my house today. There is no phone number that I could find for customer service, everything is done via email, which I found to be a little unprofessional and shady. It was a lot of unnecessary back and forth with the promise of rush shipping which DID NOT happen! Thanks a lot for ruining my daughters special and surprise gift. As previously mentioned I asked for a refund but was offered a credit for a free book for another occasion. I will NEVER use this company again, upon doing more research, there are other similar companies out there that does the job that is promised and is more professional. DON'T WASTE YOUR TIME AND MONEY. Sometimes it pays to read other people's reviews of services and products.
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Posted 1 year ago
No refunds no cancellation, just scum
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Posted 1 year ago
Horrible. Don’t waste your money. My book was suppose to arrive 4 days before my anniversary, it’s been 3 days past my anniversary and it is still not here. What a way to ruin a special ocassion gift
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Posted 1 year ago
I have tried to get a hold of someone for almost 3 weeks! Have not herd back from anyone regarding this order. This order has been delivered to the wrong address. The recipient never received it. I am requesting a refund or for it to be shipped to the correct address. Which has now been updated. Why is it so difficult to gete s hold of someone from customer service! it says "we will get back to you within 24 hours" that no TRUE!!! Please someone get back to me as soon as possible!!! Thank you.
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Posted 2 years ago
DON'T BUY! If they send you the wrong book, or the book you buy has something wrong, they will just ignore you! DO NOT BUY! SEE OTHER REVIEWS!
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Posted 2 years ago
Received my book last year, was happy with it . However same time this year , money has been deducted from my account again. Will this happen every year? Not happy 😕
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Posted 2 years ago
I ordered my lovebook for my Mom for Mother's Day and never received it. I have been trying to reach them. No number and I'm guessing they pick and choose what emails to answer. I want my money back or the book!!!!! I am very disappointed 👎👎👎👎👎
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Posted 2 years ago
When I was originally placing my order for an anniversary gift, this company had amazing communication and response time within 10 mins via email. That is until I received my order and it was all wrong. And I mean... ALL. WRONG. Every single page was incorrect. It was either missing some images or clipart, had the wrong image, the text was in the wrong place, it was the worst quality product I have ever received. I immediately emailed them via their website, because as you may know, they have NO PHONE NUMBER for you to speak to a live person. My first email was responded to in 5 minutes. They asked for a photo or two to show the issue, I sent MULTIPLE because EACH page was wrong. Then SILENCE. No response yet. I was able to Google a phone number which was answered by a lady who explained she would be unable to do more than send a message to the correct department because they cannot transfer customers. I asked to speak to a manager and was put on "hold" but I heard their entire conversation about me. The manager then answered and said the same. I told her I wanted a call back within two hours and still nothing. No response to my email. No return phone call. Horrible experience and my anniversary is next week. Thanks a lot.
LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021 LoveBook 1 star review on 22nd May 2021
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Posted 2 years ago
This is cheesy and awful for 40 dollars, i don't think its worth 5. Ladies please stop getting these for your man, we really don't want them.
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Posted 3 years ago
COMPANY DOESN,T SUPPLY ANY NUMBERS TO SPEAK TO ANYONE ABOUT PROBLEMS. THE COMPANY HAS A 24 HOUR WINDOW TO CALL YOU BACK NOT A GOOD WAY TO DO A REFUND
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Posted 3 years ago
My book was due to arrive to Dubai 2 weeks ago and it didn’t arrive. I have lodged numerous queries to the emails of LoveBook provided and have received no response!! They do not even have a contact number to call!
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Posted 3 years ago
Placed an order dec 11 and paid for express shipping, and the book had yet to arrived. Have reached out to the company multiple time via “contact us” on the website. I have not received and response from the company to date. Very frustration to pay extra for shipping and can’t even get a response from the company
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Posted 3 years ago
My book never arrived.
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Posted 3 years ago
Terrible. Total scam! I was told it was free to download my book, but that was all a SCAM!!! Now I have no gift for my mother and I need a FREE book maker, that is FREE to download my creation. Plus, extremely over-priced! Very disappointing.
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Posted 3 years ago
I think this is a scam. I haven't received mine. This was supposed to be a unique gift but i feel upset now coz i didn't receive it yet.
LoveBook 1 star review on 18th December 2020
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Posted 3 years ago
It didn't come on delivery date. I see no progress in the process. It isn't moving forward. Makes me nervous coz i paid more than a hundred bucks plus the gift bag and plus taxes then i see no progress. I'm disappointed.
LoveBook 1 star review on 18th December 2020
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Posted 3 years ago
Absolutely terrible unprofessional and just awful company to deal with. I ordered a Christmas book for my partner and the wrong book arrived. Obviously too late now to replace. Do not order from this company
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Posted 3 years ago
An absolute disgrace of a company. I was working abroad and will not be home for Christmas. The book was supposed to be a Christmas gift for my partner. And now it's too late to get a replacement. Do not use this company. Terrible
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Posted 3 years ago
LoveBook is rated 3.2 based on 102 reviews