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LoveBook Reviews

3.2 Rating 102 Reviews

53 %

of reviewers recommend LoveBook

Company Reviews

3.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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LoveBook 5 star review on 9th January 2023

LoveBook 5 star review on 9th January 2023

LoveBook 2 star review on 16th February 2022

Disappointed Customer

LoveBook 1 star review on 22nd May 2021

LoveBook 1 star review on 22nd May 2021

LoveBook 1 star review on 22nd May 2021

LoveBook 1 star review on 22nd May 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“what's the point in paying extra to have it delivered if they take their sweet time delivering it, their company is not what it holds it name to, my mistake was not reading the comments that were before me when it come to the delivering. I was told in my email it will arrive on the 7th of October but now it said ill get it oct 10 SO MUCH FOR EXPRESS DELIVERY!!!!!!!! honestly all those 5 star review personally think that they are all robot reviews !!!!!!!!!”

Posted 3 years ago

“Ny book was supposed to arrive by 10th February now it is nearly 2 weeks late. I have sent several emails to customer service with no response. I would not recommend anyone to purchase a book it is a scam”

Posted 4 years ago

“My credit card info was stolen and used the very next day after ordering. All in the same city and state that the merchant is located. I don’t think that is a coincidence. It’s also funny that all other reviews on other sites had their complaints answered except mine. Will be working with the police to resolve this issue and hopefully no one else gets ripped off”

Posted 4 years ago

“Paid extra to have my book delivered before Valentines. My book never arrived. Way to go”

Posted 4 years ago

“Same issues as most other unhappy customers. The book was promised to arrive on 2/12 but it won't arrive until after Valentines day. I wouldn't have spent the money if they'd been honest and told me the real delivery date. Giving a valentines gift AFTER valentines day is just stupid. And embarrassing. I will never order from them again.”

Posted 4 years ago

“Same issues I read below. Ordered with a promise for delivery on or before Feb 14. I emailed customer service on Feb 10 and was told they expect book will ship on time and I paid for express shipment. Check status and UPS days expected Feb 19. They either lied or the shipping clerk sent out UPS ground. Either way, no valentines gift.”

Posted 4 years ago

“They have delivery issues, ordered my book said it would arrive the day before valentines day, now my tracking says 2/18. False advertising, baiting and switching. Played me like a fiddle they knew they couldn't get the package to me but they wanted my money. DON'T USE THIS SERVICES IT'S A COOL IDEAL but logistics are horrible”

Posted 4 years ago

“No customer service. They never answer or call back. Never sent the book. Total scam. Run”

Posted 4 years ago

“It says my book was delivered and I never received it. I contacted the company on the 22nd and was told I would received an answer within 24 hours. It is now the 27th and I haven't received an answer. Great Christmas present...”

Posted 4 years ago

“Purchased on the 4th. Charged on the 5th. Est. Delivery on the 16th. Website indicated “shipping” status on the 16/17th (checked everyday) emailed several times. Now 18th, entire order was cancelled. Did not get my refund. Charged $70, they kept, no book!!!!”

Posted 4 years ago

“These books are insanely overpriced. You can do the same thing with actual photos for half the price on Shutterfly instead. I don't like Shutterfly either, because with a color printer you can basically do everything they do minus the shipping, but for such a cute and fun idea, they really jacked up the price so that it's beyond buying. They also don't let you get the much cheaper digital version without first paying for the literally ten times more expensive physical version. I cannot believe the physical version is literally ten times the price as the digital. It's awful. I was super excited after making my book to give it to my wife for Christmas, but for $55.00, not including shipping with a tracking number, I could not justify this for a book.”

Posted 4 years ago

“For a company that specializes in a product meant for occasions you would think they would have a better shipping system. Never got the book. Bought the book well in advance of my anniversary date with the expectation that it would be here oct 8th. Today’s the 16th and it hasn’t even shipped. What a waste of money!”

Posted 4 years ago

“Never received a shipping notice. Had to click a link on my receipt email. 3 days so far telling me "shipped and ready for ups" Tries the chat function for clarity. All automated and completely useless. Called ups, was told this is a constant issue. The CSR I spoke with was actually familiar with the company and they field calls all the time looking for packages that were supposedly shipped but are actually still sitting somewhere . Still no book and apparently false shipping info, no human to speak with. Will never use this company again and wouldn't recommend them.”

Posted 4 years ago

“I ordered this book almost a month before my husbands birthday & surprise no book no tracking number & it passed the estimated delivery day! I called both customer support numbers no answer tried Facebook calls & Instagram direct message I tried emailing & no answer. Now I have to go buy another gift. Thanks lovebooks horrible service & horrible customer support!”

Posted 4 years ago

“Ordered my book 1 Feb with an estimated delivery date of 14 Feb. Just like alot of you, Surprise....no book on Valentines Day. To make matters worse, their website still shows an estimated arrival date of 14 Feb and UPS shows that the label was just printed and not even shipped yet. Thanks for ruining Valentines Day!”

Posted 5 years ago

“Ordered book and paid extra based on their website to have it arrive by 2/14 Valentines day. Waited all day on Valentines day just to find out it wont be arriving until the next day. Completely ruined my plans as this was my main valentines day focus - have requested a refund but am not hopeful for any help.... will not recommend to others!”

Posted 5 years ago

“Ordered nearly 3 weeks prior to Valentine’s Day 2019. Estimated arrival of 2/13/19 was scary enough. Website claims 4-5 business days to complete the book. The book was it completed in time. Rhonda with customer service said she’d upgrade my shipping for free for the trouble. Never happened. Then they offered to refund the shipping. Great my $8 is back but not my order for Valentine’s Day. Then they “shipped it” they claimed but no tracking number for three days despite the website claiming an email would be generated with the tracking number. Worst Valentine’s Day gift ever. I spent days upon days editing a 50 page book for my fiancé for it not to show up anywhere near Valentine’s Day. So deeply disappointed in their process and their service. Do not recommend. There are other service that provide this idea as well.”

Posted 5 years ago

“I received my book a few days ago. After showing the book to two people the seam for the cover started to tear apart. I have requested a refund but they only want to send me a replacement. For $55 I expect something that will hold together for a while. What a rip off. I expect a refund to be given if I am unhappy with a product. This company has no sense of customer service!!”

Posted 5 years ago

Hello Grant, Thanks for the feedback. In moments like these, we want to make sure our Customer Service Team is aware when a customer has an unpleasant experience. We also take the appropriate steps to review all correspondence between the customer and our CS Team. Saying all of that, we have verified that our Customer Service Team followed through on addressing your original issue and took proper steps in finding a acceptable resolution. When a customer notifies they have a potential issue with their LoveBook, our service team responds swiftly; in your case, offering to reprocess your order and expedite the shipping. This option is offered as many of customers create their books with a special occasion or holiday in mind. In the few times this type of situation occurs, our first goal (if possible) is providing the customer a replacement LoveBook before their special occasion or holiday. Thanks - LoveBook

Posted 5 years ago

“Waited over a month item still says awaiting shipping just would like a refund waste of money 0 customer service”

Posted 5 years ago

“I ordered the item January 24th to avoid the rush and they gave me February 5th as the delivery date of the product. February 5th came and went and I still don't have the item. I reached out to them on Feb. 5th or 6th asking what the status of my order is. They informed me that they refunded me the shipping fee and will let me know once they send the item. I've reached out to them 3 or 4 more times after the 6th and they just completely ignored all my attempts at trying to find out where my order is. I tried using the Contact Form and facebook but all my messages were left unanswered. At this point, I just want to cancel the whole thing and for them to give me my money back, but unfortunately, that's also hard to do when you couldn't even get a hold of them.”

Posted 6 years ago

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LoveBook is rated 3.2 based on 102 reviews