My daughter is still awaiting a refund for her holiday .She continued to pay off the full package price to ensure she didn’t break her contract and lose the refund option . They are absolutely useless . They continually promise to send a refund and never do . They try to get the customer to obtain the flight refund direct from the air carrier even though the holiday was booked as a package ! They lie, delay and and evade payment . To save time this company should be bankrupted by all customers taking County Court action which is very easy using MCOL . Then everybody can claim off ATOL or ABTA. I’m doing my daughters Court papers as we speak .