I don't know where to begin. Due to fly in under 2 weeks and found out myself that our hotel is closed and that they'd told Operators a fair time ago. Meanwhile I'm being asked to pay my balance!!! I have tried for 2 weeks on every possible website/email/contact - nothing!! There is no excuse for not having been told that our hotel won't open again this year and no alternative offered - no idea what to do - very very stressful and also whether we have to pay in full in order to somehow get the money back. We will never never use this company again!
4 years ago
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