I finally got on to live chat after several days and hours informed them my hotel was closed (I had emailed them myself) which she then took 20 mins to check saying they hadn't been informed and she had phoned the hotel herself to check! then said someone would be in touch to relocate me when I said I didn't want to relocate I wanted a full refund on my package and how will they contact me bearing in mind I'm due to travel in a week she disconnected the call. Help!
4 years ago
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