It is totally unacceptable that customers cannot make contact with travel advisers. Live Chat does not work. After 4 days of trying I logged on before they opened this morning and so joined the queue at 176 customers ahead of me. After a few updates and 50 minutes I moved to 165 in queue. That was where my updates stopped and system froze. Was I cut off? Quite likely. Frustrating and quite clearly I am one of many unsatisfied customers. Customer service terrible (non-existent)
5 years ago
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