My holiday was cancelled due to Covid-19. They contacted me to let me know this and have only been in touch to say i should not take legal action against them if i want a refund and have not told me anything about when i will receive my money. 2 whole months later they have refunded me £19.95 instead of the £1000+ they owe me. I tried to wait patiently but i've now contacted my bank to get a refund that way. Their customer service and communication is so poor, just have a look at people's tweets on Twitter for some insight. Please don't book with Love Holidays!