TUI cancelled our flights due to COVID-19, which was actually a relief. TUI promised that we’d be refunded the money back into our account within 14 days...try telling that to Love Holidays who have not been in contact with us regarding any refunds! Love Holidays Live chat is impossible to access 24/7 and the Love Holiday switch board can’t transfer my call through to credit control or customer services because in her words ‘their lines aren’t taking calls at the moment’ Absolute joke of a company. They are quick enough to take your money, but obviously not refunding back to the customer. There are no excuses for this. I understand that this is trying times, but other companies have paid their customers back money owed within 7-10 days!! I would never recommend this company EVER! Alex Francis so be ashamed at the unprofessional way his company has and is treating his loyal customers!!