Ordered 4 items on 5/2 of which 3 shipped and 1 item backordered (not a problem). It was my first order and I received 20% off, plus it exceeded $50, so I also received free shipping. On 5/5, LuckyVitamin cancelled my backordered item. I inquired as to why, and was informed that it was because it was backordered. I was told that it was now in stock and I would have to re-order it, pay full price, and pay for shipping since it was under the limit. The website states that back ordered items are shipped at "no extra cost". I emailed multiple times for help and only received a $5 off coupon. My original order was not honored. Very dissatisfied, as this was my first order and was hoping I had found a good source of healthy products. Website: https://www.luckyvitamin.com/t-customer-support "we will ship your partial order and automatically ship the back-ordered items as soon as they become available at no extra cost to you." This definitely did not happen.