In addition to having a great supply of quality supplements at good prices, customer service is right up there. I submitted a chat and made a phone call promptly after placing my order, because I had hit the submit order button before putting in my promo code. I never saw a prompt to add it. I never got a response to the call and it took several days to get a response to the chat (via email); however, soon after submitting the issue, I received a call. I assumed it was to deal with my issue, but it was a specialist asking if I could use assistance in selecting supplements in the future. I took the opportunity to let him know of my issue and he immediately resolved the issue and I got my refund. Thank you!