Non existent customer service. Chat reps are rude and unprofessional. Impossible to get any information through email - they just don't respond. Tried calling but after you select to speak to a rep they put you on hold and then the line goes silent. They took forever to ship my order. And I'm a first time customer, you would think they'd want to make a good impression. Then they cancelled part of my order with a generic email that says I cancelled it and they were very sad about it!!! I emailed asking why it was being canceled. No response in a week. I will not be going back.