We've liked Lucky Vitamin for their prices, friendliness and convenience. We have quite a few products we need on autoship. 6 of the last 7 went on backorder. We've had to buy some products in stores locally which tends to be more expensive. This has been a recent pattern for us and is an inconvenience we don't need. I'm told by their customer service (which took several days to get back to us) that a new system is coming that will correct this issue. So we're waiting to see how that works before deciding if we need to find another source for what we need. Taking a week to get a shipment is longer than other websites, and needs to be improved